Bug Out Service, LLC · 2 days ago
Customer Care Representative
North Carolina, United States
Full-time
Onsite
Entry Level
1+ years expBug Out Service, LLC is part of the Rentokil family of companies, a global leader in Pest Control. The Customer Care Representative role involves assisting residential customers with account questions, service inquiries, and problem resolution while delivering friendly and reliable customer service.
Extermination ServiceHealth CareLocal BusinessService Industry
Responsibilities
Cultivates and maintains on-going customer relationships
Uses computerized system for tracking, information gathering, and/or troubleshooting
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required
Acts as customer contact regarding pricing and scheduling
Handles customer calls/correspondence for service, scheduling, and billing inquiries
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles tech line support
Qualification
Required
High school diploma or GED
Ability to use a personal computer or CRT
Good verbal, written, and interpersonal communication skills
Ability to work in a stressful, fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/work space suitable for working remotely for all or part of the regular workweek
Broadband internet with ability to hardwire via an Ethernet cable
Preferred
1-2 years clerical or customer service experience
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 25 wpm
Benefits
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Company
Bug Out Service, LLC
Founded by John F. Sessions in 1963, Bug Out Service is an industry leader in professional pest control.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase