High Point & Affiliated Organizations · 3 days ago
IT Help Desk Technician
New Bedford, MA
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expHigh Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. The IT Help Desk Technician provides front-line technical assistance to staff, ensuring timely resolution of IT issues and supporting day-to-day technology operations.
Health CareHealth DiagnosticsHospital
Responsibilities
Serve as the initial point of contact for IT support requests
Provide first-line technical support and problem resolution for hardware, software, account access, email, and connectivity issues
Handle helpdesk intake and triage via phone, email, and the support platform
Log, prioritize, and document tickets accurately in the helpdesk system
Resolve common end-user issues and escalate complex or unresolved tickets to Tier 2 or Tier 3 staff as appropriate
Support day-to-day IT operations, including onboarding and offboarding, workstation setup, basic system configuration, and access provisioning
Prepare and deploy workstations, peripherals, and equipment for new hires and reassignments
Assist with maintaining IT inventory, asset tracking, and periodic asset audits
Maintain compliance with IT policies, security procedures, and documentation standards
Create and maintain IT documentation and knowledge base articles
Support mobile device management (MDM) deployment and administration tasks as assigned
Contribute to departmental projects and cross-functional initiatives
Use Asana to track assigned project-related tasks
Participate in an on-call rotation to provide 24-hour emergency technology support when required
Other duties as assigned
Qualification
Required
High school diploma or equivalent
1+ year of IT support/helpdesk experience (internships accepted)
Familiarity with Windows OS, Microsoft 365, and basic networking
Strong customer service, organizational, and communication skills
Ability to lift and move IT equipment up to 25 lbs
Extended periods of time sitting or standing while working on devices
Frequent walking between workstations or buildings
Manual dexterity for keyboarding, tool use, and cable connections
Preferred
Technical background or call center experience
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Long & Short Term Disability
Discounted Auto/Home and Renters Insurance
403b - Retirement
FSA & DCA
PFML
Employee Assistance Program
Bonuses & Referral
Free courses offered to become a Licensed Counselor or Recovery Coach
Company Paid CEU Trainings w/ Education Days to Complete CEU's
Free Meals at Select Programs (Based on availability)
Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
Company
High Point & Affiliated Organizations
High Point’s mission is to prevent and treat substance use disorders and mental illness.
1001-5000 employees
H1B Sponsorship
High Point & Affiliated Organizations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Daniel S. Mumbauer
President & CEO
Assunção Martins
Chief Financial Officer
Company data provided by crunchbase