ttg Talent Solutions ยท 1 week ago
Program Manager - Member Success
Doral, FL
Full-time
Hybrid
Mid Level
3+ years expttg Talent Solutions is seeking a dynamic Program Manager for Member Success to lead the development and execution of membership initiatives aimed at enhancing engagement and retention. This role involves delivering seamless onboarding, maintaining data integrity, and improving member experiences through collaboration and process improvement.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Sebastian Restrepo Pareja
Responsibilities
Manage accurate and timely membership records by regularly reviewing data and resolving discrepancies
Deliver high-quality onboarding experiences for new members to support early engagement and satisfaction
Design and enhance membership programs tailored to both individual and corporate members, focusing on value and retention
Coordinate and deliver timely communications, including program updates, renewal reminders, and member education materials
Serve as the main point of contact for corporate members, providing ongoing support and helping maximize their membership benefits
Oversee key recognition initiatives and ensure timely, professional delivery
Analyze membership trends and insights to identify growth opportunities and support data-driven decision-making
Collaborate cross-functionally with Marketing, Customer Success, Events, Certification, and Finance to ensure cohesive and impactful membership offerings
Identify and implement process improvements that enhance the overall member experience
Report on program performance, including metrics, trends, and strategic recommendations
Qualification
Required
Bachelor's degree preferred
3+ years of experience managing organizational or membership-based programs
Proven ability to build, scale, and improve program operations
Knowledge of membership models, including retention strategies and value creation
Strong communication skills, both verbal and written, with experience creating member-facing materials
Highly organized with a keen eye for detail and commitment to data accuracy
Demonstrated ability to collaborate effectively across departments
Comfortable using CRM and membership platforms; tech-savvy and quick to learn new systems
Ability to manage multiple priorities with a sense of urgency and deliver consistent, high-quality results
Company
ttg Talent Solutions
ttg Talent Solutions is a human resources company that provides job opportunities and advice.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lazaro Dorta
Managing Partner
Leo Guevara
Managing Partner
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