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Houston Methodist · 5 days ago

Application Analyst - Virtual Health and Clinical Communication (Hybrid)

Houston, TX

Full-time

Hybrid

Mid Level

3+ years exp

Houston Methodist is seeking an Application Analyst to lead in virtual health and clinical communication. The role involves supporting clinical and business environments, debugging and testing systems, and providing high-quality technical support for assigned applications.

Health CareMedical

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional

Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training

Assists, trains and supports customers with the operation and administration of systems

Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs

Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications

Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items

Supports and installs software applications, including on call support

Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues

Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence

Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations

Prioritizes issue resolution, work requests and tasks effectively

Anticipates client needs and communicates to department leadership for solution development

Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams

Seeks out opportunities to cross train and become proficient in multiple applications

Participates in professional development. Completes Individual Development Plan (IDP)

Qualification

IT experienceClinical workflowProject managementDatabase systemsTechnical supportCustomer serviceProblem solvingCommunication skills

Required

Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional or an additional four years' experience in addition to the experience listed below in lieu of degree or licensed clinical or certified IT professional experience

Three years experience in IT or clinical or business workflow

Experience supporting clinical, ancillary or business environments

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Understanding of business processes and requirements as related to the assigned (clinical or business) environment

Ability to support large scale clinical and ancillary systems

Familiar with current database and operating systems as required for assigned applications

Technical skills to support multiple applications

Intermediate level competency in multiple applications or areas of clinical workflow

Demonstrated project management skills

Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology