Netsmart · 2 days ago
Client Service Representative
United States
Part-time
Remote
Entry Level
1+ years expNetsmart is a company focused on providing healthcare solutions, and they are seeking a Client Service Representative to support their help desk and service desk operations. The role involves addressing support requests, adhering to best practices, and contributing to knowledge documentation.
Computer VisionHealth CareSoftware
No H1B
Responsibilities
Address and resolve basic and routine support requests
Adhere to Netsmart processes and best practices
Escalate support requests as required
Enter quality information into tracking systems. Create and Manage Netsmart support requests according to Netsmart best practices
Contribute to knowledge bases and documentation
Identify and make recommendations to improve support processes
Qualification
Required
Associate degree or equivalent relevant work experience
The ability to demonstrate strong customer service skills
Excellent written and verbal communication skills
Attention to detail
Excellent time management skills
Preferred
At least 1 year of experience in a customer service environment
Bilingual Spanish and English
Healthcare solution support experience
Company
Netsmart
Netsmart is a healthcare software company that assists in delivering whole-person, value-based care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
AJ Peterson
Senior Vice President & General Manager, CareGuidance
Recent News
2025-04-29
Company data provided by crunchbase