Holland & Knight LLP · 2 hours ago
IT Support Specialist
New York, NY
Full-time
Onsite
Mid Level
$34.70/hr - $52.10/hr
3+ years expHolland & Knight LLP is a firm dedicated to achieving high standards of performance and success. They are seeking an IT Support Specialist to provide hands-on technical support to attorneys and staff, ensuring timely resolution of hardware, software, and network-related issues.
Law Practice
Responsibilities
Support all PCs, phones, IT peripherals and IT infrastructure in the office
Document work in IT incident ticketing system thoroughly
Provide support to incidents that are escalated from IT Technicians or the Service Desk
Provide technical support during events, conferences and meetings, on site and off site as needed
Support office administration activities, projects and priorities as assigned
Participate with internal IT groups during projects and activities
Respond to power, HVAC, network and other outages, planned and unplanned in the office
Special projects and duties as assigned
Qualification
Required
3+ years Corporate Environment
3+ years Technical Support Experience
Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
Experience using and supporting Apple and Android mobile devices and OSes
Experience configuring and supporting printers and multifunction devices
Experience using ServiceNow to log IT Incidents
Network troubleshooting knowledge
General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
Experience supporting and troubleshooting audio-visual equipment
Strong customer service orientation, with a can-do attitude and follow-through skills
Possess analytical and problem solving skills
Work well with others in a team environment requiring minimal supervision
Strong overall written and oral communication skills
Ability to effectively contribute to project documentation
Ability to contribute and positively impact internal specialty support team or a major project
Capable of traveling for business and working in different H&K sites independently
Capable of lifting and moving equipment weighing as much as 50 lbs
Ability to work onsite at H&K offices
Bachelor's degree
IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience
Benefits
Comprehensive medical (PPO and HDHPs)
Dental and vision plans including coverage for domestic partners
Life and AD&D insurance
Short and long term disability insurance
Tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
Health advocacy services
Behavioral health and counseling resources for all family members
401(k)
Profit sharing
Pre-tax transit and parking program
Backup dependent care
Senior care planning support
Resources for individuals with development disabilities and their caregivers
Paid holidays and other paid time off, including paid leave for new parents
Company
Holland & Knight LLP
Holland & Knight is a global law firm with more than 2,200 lawyers and other professionals in 35 offices throughout the world.
1001-5000 employees
H1B Sponsorship
Holland & Knight LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (9)
2023 (6)
2022 (3)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Mia Stutzman
Chief Financial Officer
Kimberly Gardner
Chief Operating Officer
Recent News
2024-03-26
Company data provided by crunchbase