BJ's Wholesale Club · 1 day ago
Patient Care Coordinator Full Time
Auburn, MA #0038
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $23.13/hrBJ’s Wholesale Club is a leading retailer powered by over 30,000 team members. They are seeking a Patient Care Coordinator who will assist in delivering efficient tele-optometry exams and ensure outstanding patient care experiences.
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Responsibilities
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance
Strives for flawless execution and hold ourselves accountable
Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals
Move with speed and agility in everything we do
Innovate and adapt so we can move as fast as the world around us
Maintain a friendly and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards
Greet, Anticipate, Appreciate (GAA)
Fast, Friendly Full, Fresh, Clean
Work with commitment and pride to deliver GOLD- Grand opening look daily
All items stocked and planograms executed
Maintain visible accurate signage
Clean and organized, inside and out
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs
Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions
Promote eye exam availability to BJ’s members and their families
Foster strong partnerships with optical team members and optometrists
Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training
Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc
Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians
Meet or exceed patient expectations
Work in partnership with optical team members to facilitate exam bookings and eyewear sales
Match eyewear solutions to patient needs and transition patients from exam to product selection
Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs
Spends downtime engaging with members in front of Optical
Maintain optical area cleanliness and displays in accordance with club policy
Maintains all club policies and procedures
Performs other duties as assigned
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience
Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment
Strong verbal communication skills and engaging personality to communicate with a diverse patient base
Interested in the growth of telemedicine and in healthcare technology
Motivated to help patients and exceed their expectations to drive referrals
Be passionate about delivering outstanding patient care
Strong interpersonal skills, organizational skills, and an attention to detail required
Open shift availability required for full time positions
At least 18 years of age
Preferred
Knowledge of optical products and business practices preferred, but not required
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase