GCM Grosvenor · 1 week ago
Analyst, IT Service Desk (Campus)
New York, NY
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $65K/yrGCM Grosvenor is a global alternative asset management solutions provider, and they are seeking an IT Service Desk Analyst to provide first-line support for their users. The role involves assisting users with hardware and software issues, contributing to technology projects, and ensuring effective communication and training for end users.
Asset ManagementBankingFinancial ServicesProfessional Services
Responsibilities
Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.)
Provide end users with regular updates on their requests or issues
Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff)
Provide information and training to end users as it relates to IT products and services managed by the Service Desk
Perform troubleshooting (in person or remote) through diagnostic techniques
Escalate issues to the appropriate technology teams if the Service Desk cannot handle
Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting
Document self-service instructions for end users and knowledge base articles for the Service Desk team
Define, manage, and continuously improve processes related to end user support
Perform related duties as assigned
Qualification
Required
Graduating with a B.A./B.S. degree in Spring 2026 with a concentration in Computer Science, Engineering, Management Information Systems, Analytics, or related field
Experience supporting Microsoft OS and applications including Microsoft Office and Windows 11
Classroom knowledge with at least one programming or scripting language such as PowerShell (a big plus), Python, C#, JavaScript, etc
Demonstrated team player, self-starter, and independent thinker
Superior customer service skills, interpersonal skills, and work ethic
Ability to adapt to a rapidly changing environment
Strong interest in learning new technologies and helping users with technical issues and questions
The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence, presentations and/or meetings
Strong verbal and written communication skills
Preferred
Experience with Microsoft 365 is a plus
Experience using AI solutions like ChatGPT Enterprise and Microsoft Copilot is a plus
Experience with Mac OS and Apple iOS is a plus
Benefits
Comprehensive healthcare coverage (including medical, dental, vision and life insurance)
Flexible spending accounts
Employer sponsored retirement plan
Paid time off
Parental leave
Short-term and long-term disability
Other care/wellness programs
Company
GCM Grosvenor
GCM Grosvenor is an investment management firm that specializes in hedge funds, private equity, real estate, and infrastructure investments.
Founded in 1971
501-1000 employees
H1B Sponsorship
GCM Grosvenor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$195MKey Investors
Cantor Fitzgerald
2023-10-25Post Ipo Equity
2020-11-18IPO
2020-11-17Post Ipo Equity· $195M
Leadership Team
Michael Sacks
CEO
Pamela Bentley
Chief Financial Officer
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase