CoxHealth · 2 weeks ago
Team Lead Patient Registration
Springfield, MO
Full-time
Onsite
Entry, Mid Level
1+ years expCoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The Patient Access Team Lead is responsible for supporting the Patient Access Services team, answering workflow questions, coordinating training for new team members, and assisting in staff scheduling and issue resolution.
Oncology
Responsibilities
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff
The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams
The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned
The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager
The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate
Qualification
Required
High school diploma or equivalent
1 year Related Patient Access Experience
Excellent customer service and interpersonal skills
Strong computer and relevant application use skills
Ability to assist and teach others
Ability to multi-task in a fast-paced environment
Detail-oriented with the ability to spot errors and trends
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Preferred
2 years of experience Patient Access Experience
Customer Service
Leadership Skills
CHAA or CRCR
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
Company
CoxHealth
CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kyle Brown
Vice President & CMCO
Matthew Turner
VP of Operations
Recent News
Springfield Business Journal
2025-12-24
Springfield Business Journal
2025-12-22
2025-10-24
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