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UnityPoint Health · 1 week ago

HIM Operations Coordinator

Dubuque, IA

Full-time

Onsite

Entry, Mid Level

2+ years exp

UnityPoint Health is looking for a Health Information Management (HIM) Operations Coordinator to join our team! In this role, you will be responsible for coordinating daily work activities in areas such as document processing, chart analysis, and data integrity.

Health CareHospitalMedical

Responsibilities

Schedules and coordinates staff to cover onsite and remote workflows for document processing, chart analysis, chart deficiency review, data integrity, transcription or release of information

Monitors daily incoming volume to ensure timely completion of work

Escalates issues to management when necessary related to system problems, quality, receipt of documentation/information, or turnaround

Coordinates with clinical areas and other departments to resolve issues, develop efficiencies in workflows and or ensure errors are corrected within the Legal Health Record in a timely manner

Provides training and education to all HIM employees working various shifts

Maintains documentation of staff training

Assists HIM Management with updating and maintaining policies & procedures, training manuals/guidelines, and workflows for the HIM Department

Monitors and reports staff productivity results to management

Aggregates, compiles, and maintains data from time studies

Maintains Key Performance Indicators (KPI) data for HIM Operations and report TAT not met weekly

Monitors and orders office supplies

Coordinates and tracks all incoming and outgoing off-site storage boxes

Assists HIM Management with projects to meet department and hospital objectives

Coordinate section meetings including the agenda and provide meeting minutes

Provides support to staff in emergent situations, in the absence of management

Serve as a subject matter expert and resource on operational related matters

Ability to redirect staff in job assignments/priorities of the workload if the need arises

Resolve customer service complaints or concerns in a timely and effective manner

Maintain knowledge of principles and processes for providing customer and personal services

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Qualification

Healthcare experienceAnalytical skillsStatistical data interpretationCustomer serviceAttention to detail

Required

High School graduate or GED equivalent

Minimum of two (2) years of experience in healthcare

Must possess strong analytical skills to perform work assignments requiring attention to detail, confidentiality, precision and accuracy in accordance with set deadlines

Ability to compile, interpret and utilize statistical data