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FirstBank · 5 days ago

Teller Manager

Lexington, TN

Full-time

Onsite

Senior Level

5+ years exp

FirstBank is a financial institution that is seeking a Teller Manager to efficiently manage and supervise the operations of the Teller area. The role involves ensuring high-quality service, managing Teller staff, and protecting the bank from unnecessary risks.

BankingFinanceFinancial Services

Responsibilities

Monitor Teller execution of daily sales and service, ensuring best practices and high-quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed

Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent application of effective sales and referral activities

Manage and supervise daily operational standards for Teller staff, including but not limited to cash drawer security, daily balance of all cash drawers, item capture procedures, counterfeit currency identification, vault and branch cash management, balance ATM, etc

Assimilate new Tellers to the Bank through training and coaching; monitor Teller performance; schedule and supervise activities of Teller staff

Protect the bank from unnecessary risk or exposure by modeling bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc

Communicate and collaborate with Financial Center and Bank leadership regarding Teller activities and needs

May function as Security Coordinator for the branch when needed

Participate in marketing initiatives and represent the Bank at branch activities and community events

Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience

Manage Teller staff to achieve safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies, including following and monitoring security protocols

Regular and reliable attendance

Perform other duties as assigned