USAA · 1 week ago
Property General Adjuster - Field
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$82K/yr - $163K/yr
4+ years expUSAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. The Property General Adjuster will investigate, evaluate, negotiate, and settle complex property insurance claims while ensuring compliance with state regulations and providing support to members during their life events.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage
Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance
Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations
Serves as a resource for less experience staff on complicated claim situations
Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate
Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits
Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims
Serves as a subject matter expert for claims handling
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience
May require travel to resolve claims and conduct in-person inspections
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
High School Diploma or General Equivalency Diploma required
4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience
2 years' experience handling dwelling claims
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire
Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity
Advanced knowledge of property claims contracts and interpretation of case law
Proficient knowledge of residential construction
Demonstrated negotiation, investigation, communication and conflict resolution skills
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics
May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license
Preferred
General Adjuster experience with a Standard Insurance Carrier
5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management
5+ years of experience handling dwelling claims in the field
Xactimate Level 2 certification
Insurance Industry designations such as CPCU, AIC, SCLA, AINS
Currently hold an active P&C Adjuster License
Currently reside or able to self-relocate to Chicago, IL area
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
2026-01-07
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