DHL eCommerce · 1 week ago
Sr. Manager SAP Billing Systems and Transformation
United States
Full-time
Remote
Senior Level, Lead/Staff
$96K/yr - $147K/yr
8+ years expDHL eCommerce is a leading logistics company committed to fostering a positive work environment. The SAP Billing Systems and Transformation Manager will provide strategic leadership for SAP billing systems, ensuring alignment with business objectives and overseeing the migration to the BRIM platform.
Transportation/Trucking/Railroad
Hiring Manager
Donna Ridner, SPHR, SHRM-SCP
Responsibilities
Lead all phases of DHL eCommerce Americas’ SAP BRIM migration initiative - including planning, design, build, testing, deployment, and post-go-live stabilization
Act as the primary regional contact for global SAP teams and external implementation partners, ensuring alignment with global templates and governance standards
Translate complex business requirements into technical deliverables that align with BRIM’s Subscription Order Management (SOM), Convergent Mediation (CM), Convergent Charging (CC), Convergent Invoicing (CI), and FICA modules
Oversee data migration strategy from SAP SD to BRIM platform, ensuring data integrity, accuracy, and compliance
Plan and execute the customer migration strategy from SAP SD to BRIM platform to ensure seamless go-live and business continuity
Drive cross-functional coordination across Finance, Billing Operations, Customer Service, Commercial, and Inbound Systems teams
Manage daily and weekly billing cycles, ensuring completeness, accuracy, and timeliness of customer invoices
Oversee the performance, health, and availability of the billing system, coordinate with global teams for patch management, upgrades, and performance tuning
Ensure adherence to SLAs for issue resolution, system availability, and change request turnaround
Maintain detailed system and process documentation, including architecture, configuration, and business logic
Establish strong monitoring and reconciliation processes to ensure end-to-end accuracy from transaction to invoice to cash collection
Collaborate with, manage and mentor a small team of SAP developers responsible for ongoing system development and support
Lead project planning, estimation, resource allocation, and tracking to ensure deliverables are completed on time and within budget
Provide regular project status reports and risk assessments to stakeholders and senior management
Coordinate and support user acceptance testing, business sign-off, and production cutovers
Promote proactive communication and change-management practices to minimize business disruption during system transitions
Evaluate and recommend process or system improvements aligned with DHL’s digital transformation and automation objectives
Ensure consistent documentation of business requirements, solution design, and test cases
Enforce adherence to IT change-control policies, audit requirements, and security protocols
Partner with finance leadership to align billing performance with financial KPIs and audit standards
Stay current with SAP S/4HANA and BRIM roadmap updates, advocating for future-ready billing capabilities
Qualification
Required
Bachelor's degree in computer science, business, engineering or related field of study
8+ years of progressive SAP experience with at least 3–5 years in SAP BRIM or Subscription Billing environments
Proven experience leading large-scale SAP migration or greenfield implementation projects (preferably SAP BRIM, S/4HANA Finance, or similar enterprise billing solutions)
Strong understanding of SAP BRIM architecture and sub-modules — SOM, CI, and FICA — and their integration with FI/CO, SD, and upstream data systems
Experience working in a global enterprise environment with matrixed stakeholders and external SAP consulting partners
Deep functional knowledge of SAP billing processes, revenue accounting, and financial reconciliation
Hands-on experience in SAP BRIM configuration, testing, and integration with external systems
Excellent project management, stakeholder communication, and vendor coordination skills
Strong leadership ability to manage cross-functional teams and drive accountability
Analytical mindset with the ability to interpret both business and technical requirements
Exceptional written and verbal communication skills, with the ability to influence across organizational levels
Strong problem-solving skills and ability to perform under pressure in dynamic business environments
Experience in managing service delivery SLAs, defect triage, and release management
Preferred
Previous exposure to subscription-based or high-volume transaction industries such as logistics, telecom, utilities, or SaaS preferred
Knowledge of SAP Activate methodology, Solution Manager/ALM tools, and Agile project practices is a plus
Benefits
Competitive compensation
Exceptional perks
Company
DHL eCommerce
A global team of 45,000 people dedicated to providing flexible and reliable e-commerce solutions.
10001+ employees
H1B Sponsorship
DHL eCommerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Chiric Emanuels, MBA
Vice President, Product Engineering and Technology Partnerships
Eric Ricardo
Vice President - DC Operations
Company data provided by crunchbase