The Management Trust · 1 day ago
FRONT DESK ASSISTANT
Aurora, CO
Part-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrThe Management Trust is a community association management company focused on effective management and customer service. The Front Desk Assistant is responsible for providing face-to-face customer support, assisting with day-to-day operations, and ensuring an exceptional customer experience at the Hilltop Club Association.
Real Estate
Responsibilities
Greet and welcome guests as soon as they arrive at the Clubhouse
Direct homeowners and visitors to the appropriate person or area
Answer and/or forward incoming phone calls
Receive and sort daily mail and deliveries
Providing basic and accurate information in-person and via phone or email
Scheduling appointments for staff or customers
Maintaining clubhouse security by following safety procedures and controlling access via the reception desk
Ordering clubhouse supplies and keeping inventory of stock
Maintain and stock coffee and snack station
Ensure cleanliness of the clubhouse at all time to Sweep/mop floors, dust, wipe/clean surfaces as needed. Clean windows as needed
Assist with concession stand sales and staffing during summer season
Assist the Lifestyle Director with community sponsored events
Maintain community calendar together with the Lifestyle Director
Provide owners with owner ledgers and assist owners in navigating the web portal
Assist owners in registering their accounts on the web portal
Provide exceptional customer service within a large-scale community onsite that includes single family homes and a wide range of community and recreational facilities
Provide services in compliance with the terms of the management contract and the Association’s governing documents
Assist homeowners with problem resolution
Respect and nurture all aspects of the client’s relationship
Work as part of a team with accountability to management for the end result achieved
Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
During Summer Season – Regularly inspect the pool area and locker rooms for safety and cleanliness as per the provided checklist
Other duties and special projects as assigned
Qualification
Required
High school diploma (or equivalent)
Customer service skills and a friendly and professional demeanor
Ability to work flexible hours, including weekends, holidays and nights
Knowledge of the Clubhouse's products and services
Solid knowledge of Microsoft Outlook, Excel, and Word
Ability to meet deadlines and address time-sensitive issues
Superior multi-tasking skills
Excellent written and verbal communication
Ability to provide excellent customer service with astute attention to detail and organization
Must be a team player
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all residents, the Board, staff and guests at all times
Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
Company data provided by crunchbase