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The Jamar Company · 3 weeks ago

Roofing Service Account Manager

Milwaukee, WI

Full-time

Onsite

Entry, Mid Level

$62K/yr - $92K/yr

2+ years exp

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. They are seeking a Roofing Service Account Manager to manage and grow strategic relationships with top-tier clients, delivering innovative roofing solutions and exceptional service.

ManufacturingReal Estate

No H1B

Responsibilities

Serve as the primary contact for commercial and industrial roofing clients

Meet regularly to understand facility needs, ensure smooth communication, and assess satisfaction

Partner with clients on long-term maintenance plans for scheduled roofing work

Develop strategic account plans to strengthen relationships and drive growth

Manage preventive maintenance programs, service contracts, and repair requests

Implement retention strategies to expand client base and maximize opportunities

Address complex client challenges involving technical roofing issues or multiple stakeholders

Collaborate with internal teams to deliver timely solutions and maintain a positive experience

Monitor account performance, identify improvement areas, and prepare reports

Analyze market trends and competitor activity to inform strategic decisions

Stay current on roofing technologies, materials, and regulations

Provide clients with insights and recommendations to support long-term facility goals

Perform other tasks as assigned to support departmental success

Qualification

Client Relationship ManagementAccount Strategy & GrowthIndustry ExpertiseFinancial & Market AnalysisCRM PlatformsMicrosoft Office SuiteProblem SolvingCommunication Skills

Required

Two years' or more of experience in the commercial or industrial roofing sector, including client account management and hands-on expertise with EPDM, TPO, PVC, BUR, and coatings; ability to leverage industry knowledge to deliver strategic guidance

Proven ability to build, maintain, and balance strong client relationships

Skilled in identifying client needs and translating them into actionable, results-driven solutions

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential computer applications

Experience with CRM platforms and related tools for effective client account management

Must possess and maintain a valid state driver's license

Willingness and ability to travel 50% of the time to local and regional job sites and client locations