Cross Valley Federal Credit Union ยท 5 days ago
Information Technology Support Specialist Part Time
Wilkes-Barre, PA
Part-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrCross Valley Federal Credit Union is seeking an Information Technology Support Specialist to assist the IT Coordinator in troubleshooting and resolving technical issues for employees. The role involves maintaining computer systems, configuring hardware and software, and providing technical support services.
AccountingBankingCustomer ServiceFinancial Services
Responsibilities
Operating the ServiceDesk ticket platform, such as prioritizing and resolving IT tickets
Providing on-site or virtual technical support services for employees
Installing computers/peripherals and creating user profiles for employees
Installing software and updates on domain connected computers and servers
Assisting in organizing and maintaining hardware inventory across all branches
Assisting in the process of on boarding / off boarding of employees (user accounts, license assignments, network/file access, etc.)
Providing user access to network folders and maintain appropriate user access/security
Creating/maintaining various logs and diagrams of credit union resources and processes
Assisting in reviewing vulnerability assessments, making and documenting recommended changes
Assisting in gathering information for audits and helping with mitigation documentation
Supporting the IT Coordinator in the day-to-day IT operations for the Credit Union
Other duties as assigned
Qualification
Required
Working knowledge of Windows Operating Systems
Working knowledge of computers and peripheral hardware components
Basic knowledge of Office 365 suite
Degree in Information Technology, other related degree, or equivalent experience
Ability to communicate technical information to those who may not understand some technical concepts
High level problem-solving and troubleshooting skills
Ability to learn quickly and retain technological procedures
Effective verbal and written communication skills
Ability to multitask in a time sensitive environment
Effective organizational skills
Can work independently on assigned tasks
Ability to work and contribute positively as part of a team
Efficient time management skills
Demonstrate sound work ethics
Standing and sitting for prolonged periods of time
Commuting to and from Credit Union branch locations, sometimes on short notice
Ability to lift up to 35lbs
Company
Cross Valley Federal Credit Union
Cross Valley Federal Credit Union offers online & mobile banking, phone banking, insurance solutions, and retirement planning services.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jill McGlynn
Chief Experience Officer
Lee Sorber
Chief Business Development Officer
Recent News
Bank Innovation
2025-07-26
Company data provided by crunchbase