The Pharmacy Hub · 1 day ago
Senior Pharmacy Systems & Operations Lead
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
4+ years expThe Pharmacy Hub collaborates with various healthcare entities to enhance access to essential products. This role is pivotal in executing the Pharmacy Management System to support high-velocity fulfillment and optimize pharmacy operations in a modern healthcare delivery environment.
Health Care
Responsibilities
Lead the execution of the Pharmacy Management System rollout across live mail-order operations
Translate clinic onboarding, workflow for clinical prescribing, implement prescription ordering portal, Rx order flows, telehealth prescribing patterns, and pharmacy workflows into system configuration and operating models
Own phased deployments, cutovers, testing, and post-go-live stabilization in high-volume environments
Partner with engineering, DevOps, pharmacy operations, sales, accounting, and external vendors to ensure integrations are reliable, scalable, and production-ready
Align PMS workflows with upstream demand from Clinics, DTC, e-commerce, and telehealth platforms
Design systems and processes that can absorb spikes in order volume without degrading SLAs or staff performance
Reduce manual intervention and exception handling across intake, verification, fulfillment, and shipment
Ensure scale is achieved through system design and workflow optimization, not linear headcount growth
Support pharmacy operations serving clinics, health systems, consumer-facing brands, and telehealth providers
Ensure the PMS supports real-time order ingestion, batching, routing, labeling, fulfillment, and downstream reporting
Account for refill cadences, asynchronous prescribing, provider network variability, and consumer experience expectations
Prepare systems to support new care models, SKUs, fulfillment pathways, and partner integrations
Serve as the execution bridge between pharmacy operations, platform engineering, product, and executive leadership
Define and document SOPs, operating standards, and training materials that reflect how work happens on the floor and across digital channels
Lead change management efforts that ensure adoption across pharmacy staff and operations teams
Establish and track KPIs tied to throughput, cycle time, accuracy, cost per order, and system reliability
Ensure system workflows align with pharmacy regulations, audit requirements, and HIPAA obligations
Partner with compliance and quality teams to embed controls directly into operational workflows
Identify operational and system risks introduced by scale and implement mitigation strategies
Qualification
Required
Bachelor's degree in Business, Engineering, Information Systems, Operations, or a related field
4–10+ years of experience across pharmacy operations, pharmacy systems, or fulfillment execution
Direct experience in mail-order pharmacy environments
Demonstrated exposure to clinics, telehealth, or other pharmacy fulfillment models
Hands-on experience implementing or scaling pharmacy systems in live, high-volume operations
Strong understanding of how digital demand flows translate into pharmacy floor execution
Preferred
Experience supporting subscription models, asynchronous care, or API-driven order ingestion
Familiarity with modern fulfillment, logistics, and platform-based healthcare ecosystems
Background in operational excellence, process engineering, or large-scale system rollouts
Team player and effective communicator
Benefits
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
Company
The Pharmacy Hub
The Pharmacy Hub Provides Turnkey Fulfillment Solutions to Healthcare Companies.
201-500 employees
H1B Sponsorship
The Pharmacy Hub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageLeadership Team
Antoine Mourani
Chief Executive Officer
Recent News
Company data provided by crunchbase