State of Florida · 1 week ago
UTILITIES SYSTEM/ENGINEERING SPECIALIST - 72000815
Tallahassee, FL
Full-time
Onsite
Mid, Senior Level
$95K/yr - $95K/yr
5+ years expThe State of Florida is seeking a Utilities System Engineering Specialist to oversee and support communications technologies on the SUNCOM statewide backbone. This role involves contract and service development, engineering design, policy development, product management, project management, and quality assurance for enterprise data services.
Government Administration
Responsibilities
This position is responsible for overseeing and supporting communications technologies on the SUNCOM statewide backbone
Primary responsibilities include contract and service development, consulting, engineering design, policy development, product management, project management, and quality assurance for new and current enterprise data services with voice and wireless feature capability
Evaluate, review, and assemble contractual service elements, features, rates, and plans
Contract and Service Development: Defining new products, gathering market requirements, developing the procurement specifications (i.e. technical specifications), taking a lead technical role in the procurement process of a new service, and the development of the operation and user guide documentation
Engineering Design: This is a highly technical position responsible for providing systems engineering analysis, management and designs required to establish statewide communications systems
Policy Development: Analyzes agency business requirements
Develops policies, procedures, practices and methods for utilizing complex, mission-critical applications
Plans and develops integrated subsystems in complex, mission-critical applications
Product Management: Responsibilities include an inbound and outbound focus on the overall health of a SUNCOM service
The role of product manager spans many activities from strategic to tactical which include product planning, product marketing, engineering design, product and services training to internal and external groups including customers, tracking profit and loss (P&L), and monitoring the market to ensure the SUNCOM service viability
Monitor the performance of contracts by implementing Service Level Agreements with the contracted vendors
Compose, assemble and negotiate amendments to contracts
Perform benchmarking analysis to compare current rates with other respective entities
Provide engineering, contract and operational support to internal (SUNCOM NOC, Engineering, Billing, Financial, Service Delivery and Consultants) and external (customers and vendors) groups
This position is directly responsible for managing and monitoring the MyFloridaNet2 Service which services all state agencies and many SUNCOM eligible users
Project Management: Project manager (PM) role shall perform their duties under general supervision and are responsible for all aspects of the project for the life of the project
PM shall lead and direct cross-functional teams to deliver projects within the constraints of schedule, budget and resources
PM shall appropriately apply a methodology to projects that have reasonably well-defined project requirements and deliverables
PM shall use Microsoft Project and keep all projects updated frequently and accurately allowing DMS to track the overall status of the project
Consulting: This position provides technical guidance and support to state agencies and other SUNCOM customers regarding advanced aspects of communications systems engineering for data services with voice, and wireless feature capability
Quality Assurance: Responsibilities include assistance of creating, implementing, and following planned and systematic production processes that provide confidence in a SUNCOM product's suitability for its intended purpose
It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion
Perform surveys of existing communications systems, develop system models for analysis, prepare system equipment requirements, perform cost comparison of alternative designs, prepare and submit cost evaluation for budget requirements
Assist other state agencies with bid preparation and development of specifications
Provide engineering guidance to agencies in preparation of technology disaster recovery plans
Acquire and improve knowledge of communications technologies such as Internet Protocol (IP), data services and associated FCC Rules & Regulations, Florida Administrative Code and Florida Statutes
Conduct field tests on communications systems for verification of equipment or performance analysis as required by contracts or industry standards
Emergency Operations Center - Provide support as needed to the Emergency Operations Center during any declared disaster or emergency
Qualification
Required
B.S. degree in Engineering, Management Information Systems (or a related field) and 5 years of equivalent experience or 10 years of documented experience
Knowledge of generally accepted business principles, practices and procedures
Knowledge of techniques of computer systems analysis and design
Knowledge of structured analysis techniques
Ability to design systems logic and/or process information logically
Ability to identify and define user task needs and/or conduct short and long range project planning studies
Ability to prepare functional program specifications for complex business applications
Ability to analyze and interpret computer related data and resolve system production problems
Ability to plan, organize and coordinate work assignments
Ability to communicate technical information effectively to information technology personnel
Ability to work independently
Ability to establish and maintain effective working relationships with others
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
Preferred
At least 10 years of experience with telecommunications products and service management
Experience configuring and administering IP networks (WAN, LAN and data center environments)
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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