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PEAK6 · 1 week ago

Senior Customer Service Rep

United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

FOCUS provides cloud-based administration solutions for P&C insurance companies and MGAs. The Senior Customer Service Rep will develop and maintain relationships with insureds and agents, providing concierge service and responding to inquiries about commercial policy coverage accounts.

Financial ServicesInformation TechnologyTrading PlatformVenture Capital

Responsibilities

Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review

Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder. Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary

Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks

Process insured request cancellations and White Glove pre-cancellation communication

Take ownership. Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion

Please note other duties maybe assigned

Qualification

Property & Casualty InsuranceCall Center ExperienceBusiness CorrespondenceBilingual EnglishBilingual SpanishCustomer Service

Required

Associate or bachelor's degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience

3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, and clients

Ability to work a rotating shift, with hours extending to 8:00pm ET

Ability to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to, handle, or feel and reach with hands and arms

Ability to occasionally lift and/or move up to 10 pounds

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail

Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser

Communication: Open Teams, share your screen, minimize Teams