Sr. Man, Data Processing, Client Services jobs in United States
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Baylor Genetics · 1 day ago

Sr. Man, Data Processing, Client Services

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Baylor Genetics is seeking a Senior Manager of Data Processing to lead the strategy and operations of their Data Processing team. This role involves developing long-term visions, optimizing workflows, and driving automation to support the growth of genetic testing operations.

BiotechnologyHealth Care
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H1B Sponsor Likelynote

Responsibilities

Develop and execute a long-term strategy for the Data Processing function that supports organizational scale, operational efficiency, and quality standards
Define the future-state operating model, including automation opportunities, process redesign, and workforce planning
Analyze current workflows for inefficiencies, failure points, and manual processes; design and implement scalable solutions
Drive adoption of system automation, template standardization, and decision-support tools in partnership with Engineering/Salesforce teams
Build and maintain robust quality controls to reduce errors, test setup discrepancies, and downstream operational impacts
Lead root-cause investigations and corrective action implementation for recurring data processing issues
Serve as the primary escalation point for data processing issues, resolving complex problems with a sense of urgency and professionalism
Mentor and coach team members to ensure professional development and alignment with company goals and customer needs
Monitor service levels and ensure the team consistently meets or exceeds KPIs including response time, resolution turnaround time (TAT), and client satisfaction

Qualification

Genetic testing experienceManagement experienceSalesforce knowledgeLaboratory accessioningCommunication skillsProblem-solvingTeam leadership

Required

Bachelor's degree
5-8 yrs. management experience
4 years' experience in genetic testing/ health care industry
2-5 years working in or directly with laboratory accessioning
Ability to clearly define customer service workflow issues and work with cross-functional teams to solve them
Strong knowledge of Salesforce
Excellent written and verbal communication skills
A willingness to define and navigate ambiguity, pivoting quickly with changing priorities in a fast-paced environment with tight deadlines

Company

Baylor Genetics

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Baylor Genetics offers a full spectrum of cost-effective, genetic testing, and provides clinically relevant solutions.
dateFounded in 1978
location
Houston, Texas, USA
people-size501-1000 employees
web-link
https://www.baylorgenetics.com/

H1B Sponsorship

Baylor Genetics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (3)

Funding

Current Stage
Late Stage

Leadership Team

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Kengo Takishima
Chairman and CEO
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Recent News

GenomeWeb
Baylor Genetics to Provide PGx, Germline Genetic Testing to Veterans Affairs Department
2025-11-12
Baylor Genetics
Baylor Genetics Launches Pharmacogenomic and Germline Genetic Testing for the U.S. Department of Veterans Affairs
2025-11-10
Baylor Genetics
Baylor Genetics to Highlight Genetic Testing Use Cases and Advancements in Rare Disease at The National Society of Genetic Counselors 44th Annual Conference
2025-11-04
Company data provided by crunchbase