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Paycor · 1 day ago

Strategic Customer Success Manager

United States

Full-time

Remote

Senior Level

$89K/yr - $141K/yr

5+ years exp

Paycor is a leading company in simplifying HR, payroll, and benefits for American businesses. The Strategic Customer Success Manager will be responsible for fostering customer success, retention, and growth by developing strategies for onboarding and utilizing Paychex products effectively, while also building strong relationships with key clients.

Bookkeeping and PayrollEmploymentHuman ResourcesSaaSSoftware

Responsibilities

Lead business planning by building and inspecting a strategic roadmap for every customer that defines how they should consume and adopt Paychex products to meet their desired outcomes. Be the trusted advisor with executive leadership, business owners and technical teams while seamlessly working with our account teams to extend Paychex reputation and position as a vendor. Lead the conversation with IT and Service Support to ensure expediate troubleshooting and resolve for technical issues. With limited direction, the Strategic CSM will work closely with Business Owners and Executive Leaders to anticipate concerns or challenges and proactively implement or create best practices to address them. Utilize assessment tools and reporting to analyze opportunities to support client business growth. Use discretion and judgment to decide on product and service recommendations to Executive Leaders to meet varied business needs

Drive customer retention and adoption through inspecting adoption issues and running specific plans to increase adoption health where required to ensure that all customers are successful with Paychex. Deliver value-based outcomes by tying adoption health to value of the solution and ensure value is being delivered so executives can see the return and justify their investment

Provide proactive and highly engaged contact across the post sales customer lifecycle for Paychex most valuable accounts. Upsell Expansion – Work to identify expansion opportunities for core products and ensure we realize the expansion sales potential within your portfolio. Cross Sell Referrals- Partner with Sales to identify expansion opportunities for noncore products and refer them to the appropriate sales counterpart with an assigned quota