Apply on Employer Site

Queens Public Library · 6 days ago

Learning and Organizational Development Manager

Jamaica, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Queens Public Library is a national and international leader in the delivery of public library service. The Learning and Organizational Development Manager plays a key role in advancing the library’s mission by supporting workforce growth and engagement through the development and implementation of learning strategies.

AlumniCommunitiesSocialSoftware

Responsibilities

Assists in the planning, development, and implementation of the Library’s overall learning and organizational development strategy

Manages assigned learning and development programs, tools, and collateral; proposes enhancements to existing offerings

Builds and maintains relationships with internal and external learning partners, vendors, and subject matter experts

Manages departmental data reporting, analysis, and recommendations for continuous improvement of learning outcomes

Supports the process and oversight of compliance training completion, collaborating with the Learning Coordinator to track and encourage participation

Supports and helps manage communications, training calendars, and the design of the department’s SharePoint page

Thinks strategically about departmental improvements and innovation in learning and engagement initiatives

May supervise an intern and provide project guidance to staff assisting with learning initiatives

Manages and implements the Library’s new employee mentorship program

Coordinates Learning and Organizational Development special projects with support in set-up, tracking and implementation

Helps curate a 'rolodex' of go-to learning resources using LinkedIn Learning, CityLearn, and internal recorded trainings

Supports the design, delivery, and facilitation of in-person, virtual, and blended learning programs on topics such as communication, customer service, digital literacy, and management skills

Coordinates 'Train the Trainer' programs and promotes consistent learning experiences across all formats

Provides support to employee affinity groups to encourage collaboration, engagement, and inclusion through professional development

Provides management support for the Library’s Learning Management System (LMS), helping to ensure its effective use, functionality, and accessibility

Supports creation of digital and visual learning content, leveraging tools such as Articulate 360, video recording and editing software, and presentation or image design tools

Designs and administers surveys using Microsoft Forms or SurveyMonkey to measure learning effectiveness and engagement

Conducts research on new learning technologies, professional development programs, and certifications that align with the Library’s learning goals

Qualification

Learning Management SystemsOrganizational DevelopmentTraining FacilitationDigital Learning ContentProject ManagementCommunication SkillsMicrosoft Office SuiteArticulate 360Analytical SkillsCollaboration Tools

Required

Bachelor's degree in Human Resources, Organizational Development, Education, or a related field required

Minimum of five years of experience in learning, organizational development, or human resources, including experience facilitating both classroom and virtual training in a nonprofit or corporate setting

Excellent verbal and written communication skills with the ability to present ideas clearly and persuasively to a wide range of audiences

Demonstrated ability to design, execute, and improve learning and development processes

Strong organizational, analytical, and project management skills with the ability to meet deadlines while maintaining attention to detail

Creative and proactive approach to problem-solving and innovation in response to evolving needs

Ability to work both independently and collaboratively in a fast-paced, customer-service-oriented environment

Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and collaboration tools such as Microsoft Teams and Zoom

Commitment to serving all communities in the most diverse area of the country

Preferred

Experience working with Learning Management Systems (LMS) and e-learning tools such as Articulate 360

Familiarity with HRIS systems is preferred

Experience in creating and managing multimedia learning content (video, podcasts, SharePoint, or similar platforms)

Company

Queens Public Library

Queens Public Library is one of the largest and busiest public library systems in the United States, dedicated to serving the most ethnically and culturally diverse area in the country.

Founded in 2013

Beloeil, Quebec, CAN

1001-5000 employees