Zachary Piper Solutions · 2 days ago
Help Desk Specialist
Kansas City, MO
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expZachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program supporting the Department of the Navy. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network and will have the opportunity to gain experience within the Intelligence Community.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Madeline Zacks
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Qualification
Required
Must have an Active Secret Clearance
1+ Years of IT experience
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Benefits
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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