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Boehringer Ingelheim · 1 day ago

Pharmaceutical Customer Engagement Specialist - Mid South

Memphis, TN

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Boehringer Ingelheim is a global leader in the pharmaceutical industry, dedicated to improving lives through innovative healthcare solutions. The ILD Customer Engagement Specialist is responsible for implementing sales and marketing plans to maximize product distribution and market penetration while engaging with healthcare professionals to support patient identification and treatment initiatives.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products

Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns

Executes brand strategies and business plans to ensure consistency with company sales and brand strategies

Establishes and maintains effective communication and coordination with internal employees

Develops customer pre-call plans to meet ILD health care professionals and account needs

Builds valuable discussions around ILD HCP needs and opportunities

Fosters ILD HCP network development and communication

Has accurate and timely follow up discussions with ILD HCP

Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making

Uses appropriate BIPI sales training techniques to facilitate customer decision making process

Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails

Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders

Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements

Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions

Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities

Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning

Monitors and effectively reacts to local market conditions for changes that impact the business

Develops plans to maximize Regional and National peer to peer education events

Adjusts implementation plans on a regular basis

Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records

Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements

Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements

Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership

Qualification

Pharmaceutical salesDigital engagement campaignsVirtual sellingAnalytical skillsProject managementMicrosoft ExcelMicrosoft WordMicrosoft OutlookCommunication skillsProblem-solving skills

Required

Bachelor's Degree required

Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required

Strong written and oral communication/presentation skills, particularly in a virtual environment

History of successful performance

Proficiency in excel, word, outlook and database applications

Ability to travel (may include overnight travel)

Ability to self-motivate through ambiguity and thrive in a matrixed team environment

Strong analytical and problem-solving skills

Valid Driver's License and an acceptable driving record

Must be legally authorized to work in the United States without restriction

Must be willing to take a drug test and post-offer physical (if required)

Must be 18 years of age or older

Preferred

Virtual selling experience preferred

Project management experience preferred

Experience in developing and implementing digital engagement campaigns

Innovative thinker who thrives in creative roles and likes to solve problems

Benefits

Competitive compensation and benefit programs

Programs and groups that ensure your health and wellbeing are looked after

Company

Boehringer Ingelheim

Glassdoor4.2

Boehringer Ingelheim is a group of pharmaceutical companies that focuses on prescription medicines and animal health. It is a sub-organization of Boehringer Ingelheim.

Founded in 1885

Ingelheim Am Rhein, Rheinland-Pfalz, DEU

10001+ employees