Deskside Support Analyst jobs in United States
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Talution Group · 1 week ago

Deskside Support Analyst

positionChicago, IL
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Talution Group is a highly respected investment management firm based in Chicago, IL, committed to delivering long-term value through disciplined investment strategies. They are seeking a Deskside Support Analyst to provide high-quality technical support to end-users, resolving a wide range of desktop hardware, software, and network issues while maintaining exceptional service.

EmploymentHuman ResourcesStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Deliver white-glove, deskside support to executives, portfolio managers, and other high-profile users
Troubleshoot and resolve hardware, software, and connectivity issues for laptops, desktops, mobile devices, printers, and AV systems
Maintain and support Microsoft-based technologies, including Windows 10/11, Microsoft 365, Outlook, Teams, and SharePoint
Support video conferencing and collaboration tools in conference rooms and executive meeting spaces
Coordinate with internal IT teams and external vendors as needed to resolve complex issues
Participate in the imaging, deployment, and lifecycle management of end-user devices
Document support issues and resolutions within the firm’s ticketing system
Provide after-hours or weekend support as needed for critical incidents or executive travel
Travel as required to the firm’s secondary location within the Greater Chicago area to provide on-site support

Qualification

Deskside support experienceMicrosoft technologiesMobile device managementProblem-solving skillsTime-management skillsProfessionalismMultitasking abilityBachelor's degreeRelevant certificationsVerbal communication skillsWritten communication skills

Required

3–5 years of deskside or IT support experience in a corporate environment, preferably in financial services or investment management
Demonstrated experience supporting C-level executives with professionalism and discretion
Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Active Directory, and Teams
Familiarity with mobile device management (iOS, Intune), VPNs, and remote support tools
Excellent problem-solving and time-management skills
Ability to prioritize and multitask in a fast-paced, high-demand environment
Strong verbal and written communication skills

Preferred

Bachelor's degree in Computer Science, Information Technology, or related field preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) a plus

Company

Talution Group

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Recruiting and Staffing firm focused on providing tech talent on a short-term contract basis.
dateFounded in 2009
location
Chicago, Illinois, USA
people-size11-50 employees
web-link
https://talution.com

H1B Sponsorship

Talution Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
2020 (4)

Funding

Current Stage
Early Stage

Leadership Team

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Ryan Pollock
Co-Founder & CRO
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Company data provided by crunchbase