NEOGOV · 19 hours ago
Senior Benefits Product Manager
United States
Full-time
Remote
Senior Level
7+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector dedicated to enhancing the employee lifecycle management. The Senior Benefits Product Manager will lead the strategy and development of the benefits platform, collaborating with various teams to ensure a competitive and compliant product that meets customer needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Develop and manage the benefits product strategy and roadmap, aligning with company goals, customer needs, and market trends
Evaluate product performance and identify opportunities to improve usability, automation, compliance accuracy, and carrier connectivity
Adjust priorities and roadmap direction as regulatory or market conditions evolve
Partner with engineering, design, operations, customer support, and implementation teams to deliver high-quality benefits solutions
Serve as the voice of the customer—HR administrators, employees, brokers, and carriers—in product decisions and discussions
Ensure alignment across internal teams regarding product priorities, timelines, and expectations
Conduct ongoing research on benefits administration trends, regulatory changes, and customer pain points
Evaluate the competitive landscape to inform differentiation strategies and ensure product-market fit
Leverage data and insights to influence long-term product direction
Lead the full product development lifecycle, from discovery through delivery
Write detailed user stories, product requirements, and acceptance criteria for engineering teams
Collaborate with UX/UI design to create intuitive benefit enrollment and management experiences
Ensure timely, high-quality delivery of product features through Agile processes
Conduct customer interviews, feedback sessions, and usability testing to deeply understand benefit workflows and challenges
Prioritize product enhancements based on customer impact, business value, and regulatory requirements
Advocate for seamless enrollment, eligibility, and carrier data integrations to reduce administrative burden
Collaborate with legal and compliance teams to anticipate regulatory changes and implement necessary product updates
Build scalable frameworks for ongoing compliance monitoring
Define and track KPIs for the benefits product—including enrollment completion rates, carrier connection reliability, workflow efficiency, and support case trends
Analyze product usage and operational metrics to identify insights and opportunities for improvement
Present product performance and strategic recommendations to senior leadership
Partner with marketing and sales to develop positioning, messaging, and launch plans for new features and enhancements
Enable customer-facing teams with the content, training, and tools necessary to drive adoption and retention
Ensure product value is clearly communicated to HR teams and employees
Qualification
Required
Minimum of 7-10 years of product management experience, with at least 3-5 years focused on benefits administration or Benefits SaaS products
Experience with benefits workflows such as open enrollment, life event changes, eligibility management, carrier feeds, and compliance reporting
Experience working with different types of plans (Medical/Dental/Vision, Life, HSA/FSA, Critical Illness, Pension, 401K etc.)
Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Ability to work cross-functionally and manage multiple stakeholders
Experience with Agile development methodologies
Proficiency in product management tools such as JIRA, Aha!, or similar
Ability to work under pressure managing multiple parallel tracks such as defects, escalations, new feature development
Strong knowledge of benefits processes and regulations
Strong knowledge of how different plans are configured and behave
Familiarity with carrier data exchange, EDI, and third-party benefits ecosystem integrations
Preferred
MBA or advanced degree is a plus
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase