Rescue Mission Alliance of Syracuse, NY · 6 days ago
Program Manager of Emergency Shelter
Syracuse, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $70K/yr
2+ years expRescue Mission Alliance of Syracuse is actively seeking a full-time Program Manager of Emergency Shelter to lead the operations of their Syracuse Emergency Shelter. The role involves managing processes, providing leadership to staff, and ensuring high-quality client services to support vulnerable populations in the community.
CharityNon Profit
Responsibilities
Staff Leadership & Development: Directly supervise Emergency Services Program staff, providing coaching, counseling, and ongoing training to develop staff skills and ensure effective operations of the shelter and day center
Scheduling & Staffing Compliance: Develop and maintain a work schedule that meets OTDA requirements for the Emergency Shelter, including weekend, evening, and on-call shifts
Client Service Quality: Monitor service performance, ensure program standards are met, and implement best practices through regular coaching, training, and evaluations
Collaboration & Community Engagement: Work with other departments, local agencies, and community partners to build collaborative relationships and deliver effective services to those in need
Regulatory Compliance & Documentation: Ensure compliance with all regulatory guidelines, maintain program integrity, and oversee billing, census records, and other essential documentation
Financial Oversight: Participate in the creation and management of annual budgets, overseeing expenses related to staffing, supplies, and overtime
Safety & Confidentiality: Promote a safe environment for both employees and clients while maintaining strict client confidentiality in all aspects of program operations
Mission Alignment: Align daily work with the Rescue Mission’s mission, vision, and values, contributing to a caring and cooperative workplace culture
Qualification
Required
Bachelor's Degree in Human Services, Health Services, or a related field required
Minimum of 2 years of staff management/supervisory experience
Must be able to work a flexible schedule, including 2nd and 3rd shifts and weekends
Strong leadership, interpersonal, and communication skills to effectively manage and guide a team
Ability to handle complex situations and provide oversight during difficult circumstances
Proficiency in computer systems and the ability to maintain a calm and professional presence in challenging environments
Valid NYS Driver's License in compliance with company driving criteria
A commitment to the Rescue Mission's vision and values, and a desire to work for an organization that supports the community
Preferred
Master's Degree
Experience working with homeless, addicted, or mentally disabled populations
Benefits
Benefits Package (Medical, Dental, Vision, 401(k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance, and more.)
Company
Rescue Mission Alliance of Syracuse, NY
Since 1887, the Rescue Mission has put love into action through shelter, food, clothing, and hope.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Sieburg
Chief Executive Officer
Recent News
Central New York Business Journal
2025-12-16
2025-10-31
Crain's Detroit Business
2024-12-17
Company data provided by crunchbase