This job has closed.

TUMI · 1 week ago

Customer Care Representative

Vidalia, GA

Full-time

Hybrid

New Grad, Entry Level

TUMI is a company that creates world-class business, travel, and performance luxury essentials. The Customer Care Representative is responsible for handling customer inquiries, providing information about TUMI's products, and ensuring exceptional customer satisfaction in a high-volume call environment.

Consumer GoodsE-CommerceFashionLifestyleRetail

Responsibilities

Use proper telephone etiquette and techniques to answer customer calls promptly, politely, and professionally

Handle customer inquiries both telephonically, by email, and by text

Follow-up customer calls where necessary

Document all call information according to standard operating procedures

Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Ensure all customer issues are resolved appropriately and timely within company guidelines

Ensure all orders are processed to meet service expectations

Ensure customer information remains confidential and inaccessible to others

Support eCommerce goals and daily operations

Has detailed knowledge of all product lines, including material, color, and function. Suggests substitutions for the product that is no longer available

Makes effective independent decisions representing day-to-day issues

Ensure compliance with applicable occupational safety and health regulations

Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualification

Customer service experienceProficient typing skillsComputer skillsHigh school diplomaWritten English proficiency

Required

Some customer service or call center experience preferred

High school diploma or GED

Must be able to read, write and understand written English

Proficient typing and computer skills

Benefits

Competitive salaries

Comprehensive benefits programs

Company

TUMI

Glassdoor3.7

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move.

Founded in 1975