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QED · 1 day ago

Inside Sales Representative

Denver, CO

Full-time

Onsite

New Grad, Entry Level

QED is a company founded in Denver in 1987, providing high-quality electrical products and services. The Inside Sales Representative will establish and improve relationships with customers, manage sales orders, and serve as a liaison between customers and various QED departments.

Consumer ElectronicsElectrical DistributionManufacturingWholesale

Responsibilities

Commuincate with customers by phone or in person to receive orders for products

Solicits sale of new or additional products

Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company

Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management

Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points

Identifies and uses appropriate company and/or customer pricing systems

Make phone calls to regular and prospective customers to solicit orders

Describes or demonstrates product, using samples or catalog, and emphasizes salable features

Compiles lists of prospective customers for use as sales leads

Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise

Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements

Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules

Purchases materials following approved purchasing procedures

Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution

Prepares correspondence and reports necessary for business transactions

Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations

Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly

Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel

Other responsibilities may be assigned

Qualification

Customer relationship managementSales techniquesProduct knowledgeMicrosoft OfficeMathematical skillsInterpersonal skillsCommunication skillsTeam player