EquipmentShare · 6 days ago
IT Support Supervisor
Columbia, MO (Headquarters)
Full-time
Onsite
Mid, Senior Level
3+ years expEquipmentShare is on a mission to transform the construction industry through innovative technology and real-time support. The IT Support Supervisor will oversee a team of help desk specialists, manage IT support operations, and collaborate on IT security and system improvements.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Oversees the work of a team of help desk specialists that support information systems products and services, including personal computers or peripherals, internet or installed software applications, or organizational networking or access issues
Logs and tracks requests for help desk assistance and assigns tickets to representatives based on availability or expertise
Develops and maintains installation or maintenance documentation
May assist with purchasing, testing, or installing equipment
Conduct performance evaluations and foster professional development
Collaborate with Networking and Infrastructure teams for optimal data security and network access
Directly provide support for IT-related issues and oversee hardware, software, and network problem resolution
Collaborate with management to enhance IT systems
Develop, implement, and maintain IT policies and best practices
Address team needs, resolve conflicts, and implement IT strategy improvements
With the Manager, schedule shifts, analyze metrics, set service level agreements, and promote excellent customer service
Provide training for operational procedures, best practices, and troubleshooting techniques
Follow change management practices and update end users on changes
Maintain systems required for user support and perform other related duties as assigned
Qualification
Required
Strong knowledge of computer systems, networks, and software applications, field's policies, procedures, and practices
Familiarity with cybersecurity practices
Excellent leadership, team management, budgeting, and strategic planning skills
Strong analytical, problem-solving, and communication skills
Ability to handle high-stress situations and tight deadlines
Strong decision-making and organizational skills
Willingness to work outside standard business hours when necessary
Commitment to staying current with technology trends and developments
At least 3 years of professional experience in an IT role
At least 1 year people management or mentorship experience
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 20 pounds at a time
Preferred
ITIL 4, CompTIA, or similar certifications are advantageous
A bachelor's degree in IT, Computer Science, or related field is preferred
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
H1B Sponsorship
EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase