LensCrafters · 1 day ago
LensCrafters - Lead EyeCare Advisor
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$39.05/hr - $39.05/hr
1+ years expLensCrafters is a leader in the optical care industry, committed to providing exceptional service and quality care to its customers. The Lead EyeCare Advisor plays a crucial role in ensuring that patients receive top-notch optometric care while managing the store's performance indicators and delivering a seamless customer experience.
E-CommerceEyewearRetail
Responsibilities
Greets customers without delay when they enter the location
Promptly answers the telephone in a friendly and courteous manner
Explains all required paperwork, tests, products and services as well as the appropriate time frame
Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution
Strives to achieve "Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
Places contact lens orders, processes shipments and properly submits invoices for payment
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons
Explains to customers “One Hour” processing and expected delivery times
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all associates/patients
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Takes time to help the customers and answer questions giving them a better understanding of available options
Performs all pre-examination testing with accuracy and attention to detail
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed
Qualification
Required
High School graduate or equivalent
1 Year of experience
Customer service skills (internal and external)
Knowledge of current fashion trends
Leadership skills
Problem solving ability
Familiarity with cash register, computers and calculators
Organization and sales skills
Strong basic math skills
Knowledge of office and store merchandise
Strong interpersonal skills
Preferred
Previous experience in customer service, retail and/or optical
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
LensCrafters
LensCrafters is a producer and an optical retailing of lenses.
10001+ employees
H1B Sponsorship
LensCrafters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (35)
2023 (18)
2022 (41)
2021 (35)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
E Dean Butler
Founder/CEO
Recent News
2025-10-27
Duluth News Tribune
2025-10-24
Company data provided by crunchbase