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UMOS, Inc. · 5 days ago

Receptionist/Screener - WHEAP (Wisconsin Home Energy Assistance Program) Seasonal) Milwaukee & Kenosha

Milwaukee, WI

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17.05/hr

0+ years exp

UMOS, Inc. is a mission-driven organization dedicated to making a positive difference in communities. They are seeking a Receptionist/Screener for the Wisconsin Home Energy Assistance Program to assist with customer service tasks, manage program documents, and coordinate activities for program applicants.

Health CareNon ProfitService Industry

Responsibilities

Answer multi-line phone system and relay calls to the appropriate party, schedule appointments for program applicants/participants to meet with staff members and/or provide direction to appropriate partner agency staff or other community resources in a professional manner

Responsible for updating/organizing all program documents and outreach materials such as intake files, confidential documents, uploads documents into the system. This includes translating documents

Assess client's immediate needs, and direct applicants to appropriate services and/or programs

Assists in the preparation of staff meetings, outreach events, and other related meetings

Open, sort, and distribute incoming correspondence, including faxes and email

Receives visitors and program applicants/participants in a customer-oriented manner, gives program information to callers and visitors and directs to appropriate staff member

Maintains supplies and inventory by checking stock to determine inventory level, anticipating needed supplies, submitting orders to the manager or supervisor in a timely manner and verifying receipt of supplies ordered

Assists in coordination of planned activities, workshops, conferences, travel arrangements, venue arrangements

Provide technical assistance, training and support to new staff as needed

Attend meetings, conferences, workshops, and performs special projects and other related duties as assigned

Qualification

Customer serviceBilingual Spanish/EnglishMicrosoft Office SuiteOrganizational skillsCommunication skills

Required

High School Diploma (or equivalent) supplemented by post-secondary education, or equivalent related training in the social services field

Minimum of six months of work experience in customer service or related industry

Demonstrated ability either through education and/or experience, knowledge of corporate office protocol, and customer service-oriented practices and procedures

Demonstrated ability to speak clearly, pleasantly, and courteously, and must possess good listening/comprehension skills

Must possess good organizational skills and have the ability to retain program facts and share them with visitors and applicants for services

Proficient in Microsoft Office Suite, with demonstrated ability to type a minimum of 50 words per minute

Must have reliable transportation, a valid Wisconsin driver's license, adequate vehicle insurance and be able to travel within the state of Wisconsin

Preferred

Bilingual Spanish/English (or Rohingya, Burmese or/or Arabic)

Benefits

Paid time off that will increase over your years of service

15 paid holidays annually

A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment

The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses

A variety of support services to promote well-being through the employee assistance program

Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Company

UMOS, Inc.

UMOS is a non-profit advocacy organization that provides programs and services which improve the employment, education, health, and housing of under-served populations.

Founded in 1965

Milwaukee, Wisconsin, USA

501-1000 employees