Senior IT Support Specialist jobs in United States
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LG Energy Solution Vertech, Inc. ยท 5 days ago

Senior IT Support Specialist

positionWestborough, MA
timeFull-time
remoteOnsite
senioritySenior Level
money$95K/yr - $110K/yr
date5+ years exp

LG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator, seeking a motivated and detail-oriented Senior IT Support Specialist to join their IT team. The role involves managing desktop systems and infrastructure, providing advanced technical support for end-users, and troubleshooting complex issues related to Microsoft services and networking.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution
Troubleshoot and resolve issues related to:
Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO
Microsoft 365 applications and services
Network connectivity issues (LAN/WAN, VPN, DNS, DHCP)
Support SharePoint Online sites, document libraries, and permissions
Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians
Collaborate with infrastructure and security teams on escalations and projects
Ensure compliance with organizational security policies and best practices
Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals
Create, update, and maintain detailed documentation of tickets, solutions, and procedures
Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning
Enforce endpoint security baselines and compliance policies
Escalate complex or unresolved issues to Tier 3 support teams with proper documentation
Follow IT policies, procedures, and change management standards
Assist with tracking and maintaining inventory of IT assets

Qualification

Microsoft 365Microsoft Entra IDMicrosoft IntuneNetwork troubleshootingHelpdesk ticketing systemsSharePoint OnlineCustomer service mindsetIT security awarenessTime management

Required

Familiarity with helpdesk ticketing systems
Understanding of Microsoft Intune, including device provisioning and policy management
Strong tier 2 troubleshooting skills with solid knowledge of Windows, macOS, iOS, Android, and common business applications (e.g., Office 365, Salesforce, Jira)
Awareness of IT security best practices
Customer service mindset
Time management and prioritization of tasks in a fast-paced environment
Ability to follow and develop detailed procedures with accuracy
5+ years of experience in a helpdesk or technical support role in Microsoft Cloud Environment
Experience with SharePoint Online and Microsoft 365
Experience supporting Microsoft Entra ID and Intune
Knowledge of endpoint management and security best practices

Company

LG Energy Solution Vertech, Inc.

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LG Energy Solution Vertech, Inc.
dateFounded in 2022
location
Westborough, Massachusetts, US
people-size51-200 employees
web-link
https://lgensol-vt.com/

H1B Sponsorship

LG Energy Solution Vertech, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (4)

Funding

Current Stage
Growth Stage

Leadership Team

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Steve DeBruyn
Chief Operating Officer
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Jazmin Afonso
Talent Acquisition Partner
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Company data provided by crunchbase