Infosys · 1 month ago
Cisco Network Solutions Engineer
Carolina, RI
Full-time
Onsite
Mid Level
4+ years expInfosys is seeking a Cisco Network Solutions Engineer responsible for providing technical and networking skillset in Cisco ISE, WLC, Cisco DNAC and Access points. This role involves diagnosing hardware and software issues on network components, performing troubleshooting, repairs and upgrades, and ensuring devices meet quality standards.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
Responsibilities
Install, configure, upgrade and maintain network hardware including Cisco ISE, WLC, Access points, DNAC (Catalyst Center), routers, and switches
Provide L2/L3 level support for troubleshooting complex network related issues for wired and wireless users
Participate in P1/P2 calls and take lead to provide resolution
Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service
Work with TAC as and when required
Analyze complex issues to determine client impact and suggest alternative solutions based on client needs and objectives
Work on incidents reported by monitoring tools and users and update them on timely basis
Work in 24X7 rotational shifts
Excellent problem-solving and analytical skills
Ability to work independently and within a team environment
Customer Service: Provide excellent customer service to the end users by resolving their issues end to end
Compliance: Comply with the ITIL process and meet the SLA requirements
Qualification
Required
Candidate must be located within commuting distance of Tempe, AZ, or Raleigh, NC, or Indianapolis, IN, or Richardson, TX, or Houston, TX, or Providence, RI, or Hartford, CT, or be willing to relocate to these areas Infosys HUB locations. This position may require travel in the US
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience
At least 4 years of experience in networking, with relevant experience on Cisco ISE, WLC, DNAC(Catalyst Center), routers, Switches etc
Install, configure, upgrade and maintain network hardware including Cisco ISE, WLC, Access points, DNAC (Catalyst Center), routers, and switches
Provide L2/L3 level support for troubleshooting complex network related issues for wired and wireless users
Participate in P1/P2 calls and take lead to provide resolution
Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service
Work with TAC as and when required
Analyze complex issues to determine client impact and suggest alternative solutions based on client needs and objectives
Work on incidents reported by monitoring tools and users and update them on timely basis
Work in 24X7 rotational shifts
Excellent problem-solving and analytical skills
Ability to work independently and within a team environment
Customer Service: Provide excellent customer service to the end users by resolving their issues end to end
Compliance: Comply with the ITIL process and meet the SLA requirements
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred
Strong Knowledge in Network administration processes and concepts
Cisco certifications such as CCNP, CCIE or specialized certifications in DNA and ISE
Proven experience in diagnostics and problem analysis, configuration and troubleshooting network issues related to wireless solutions including Cisco wireless, access points, controllers, and network protocols
Technology Cisco DNAC (Catalyst Center), Cisco ISE, WLAN, Routing and Switching
Strong understanding of network technologies in two or more of the below domains - Cisco DNAC (Catalyst Center), Cisco ISE, WLAN Operations, routing, switching
Hands on experience in managing and deploying SDA (wired and wireless infrastructure) using Cisco DNAC (Catalyst center)
Working knowledge of Wi-Fi protocols
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning, Project Management, Coordination, and Analytical skills
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment
Benefits
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-24
Hindu Business Line
2026-01-24
2026-01-24
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