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ABB · 1 day ago

Customer Quality Analyst

Senatobia, MS

Full-time

Onsite

Mid Level

3+ years exp

ABB is a global market leader in energy distribution solutions, and they are seeking a Customer Quality Analyst to represent the Voice of the Customer and facilitate the resolution of customer cases. The role involves using quality data analytics to identify risks and coaching employees to evaluate solutions from a customer perspective.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Represent the Voice of the Customer within the organization

Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions

Using quality data analytics from the organization to identify risks, failures, and non-conformances

Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view

Qualification

Root Cause Analysis5S8D ReportsPPAPQuality Data AnalyticsTeam LeadershipMS OfficeCommunication Skills

Required

Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality

The ideal candidate should have at least a basic knowledge of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process)

Ability to lead a team and work with cross-functional teams

Great communication skills and diplomacy to deal with our customers

Good knowledge of MS Office

Candidates must already have a work authorization that allows them to work for ABB in the United States

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program