Optimum ยท 1 week ago
Manager Product Design - Customer Facing Channels
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$123K/yr - $203K/yr
10+ years expOptimum is a leader in the connectivity industry, seeking a Manager of Product Design to enhance customer-facing experiences across various engagement channels. This role involves leading a team of designers and collaborating with multiple stakeholders to ensure a unified design approach and exceptional customer experience.
Telecommunications
Responsibilities
Planning, resourcing, and management of all customer-facing product design
Collaborate closely with our Unified Design Systems lead to ensure a consistent experience across channels and coordinate omni-channel evolution
Partner with User Experience Research (UXR) to define research needs, prioritize efforts, and ensure designs are informed by data and validated assumptions before development
Represent B2C Product Design in roadmap and sprint planning activities, advocating for the customer and weighing in on prioritization and dependencies
Proactively engage with stakeholders to gain and maintain alignment on design initiatives
Lead discovery workshops, planning sessions, and design reviews, contributing valuable insights and identifying needs for research and success metrics
Collaborate with various teams across the company to integrate broader company initiatives into design solutions, workstream planning, and roadmap development
Thoroughly vet and adjust requirements with user and business intents in mind
Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities
Routinely optimize ways of working for maximum efficiency and productivity
Help teams overcome obstacles and complete work
Understands the changing needs of the company and our customers, and can adapt in-flight strategies while mitigating lost productivity and/or morale
Qualification
Required
Bachelor's degree in a relevant field, or significant experience in UX research that has driven substantial business impact
At least 10 years of professional digital product design experience
A minimum of 3 years of direct experience managing, coaching, and developing mid to senior-level designers
Proven ability to build high-performing design teams through effective hiring, growth, and retention strategies
A strong track record of successfully translating customer and business needs into impactful product solutions
Extensive experience collaborating with diverse cross-functional peers and stakeholders, including product managers, data scientists, designers, engineers, legal/policy teams, communications, and marketing
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
H1B Sponsorship
Optimum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase