Comtech Telecommunications Corp. · 1 week ago
Supervisor, Systems Integration
Broomfield, CO
Full-time
Hybrid
Senior Level
$40.86/hr - $55.29/hrComtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions. The Supervisor of Agency Systems Integration leads a team responsible for installing, integrating, and validating the Guardian Call Handling platform across diverse customer environments, overseeing technical excellence and customer training.
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Responsibilities
Lead, mentor, and develop the ASI engineering team, ensuring strong technical performance and professional growth
Manage scheduling, resourcing, and prioritization across multiple parallel deployments and integration projects
Conduct regular 1 on 1 meetings, performance evaluations, and skills development planning
Promote a culture of accountability, safety, customer focus, and continuous improvement
Serve as the escalation point for Tier 4 Guardian platform issues until proper hand-off is completed to ASO (Tier 3) or ASM (Tier 4)
Ensure that escalations are handled efficiently, with clear communication and strong technical rigor
Drive root-cause analysis and remediation efforts when escalated issues indicate integration or configuration gaps
Oversee full installations and deployments of Guardian Call Handling equipment, including:
+ VMware ESXi, Windows, and Linux server setup
+ System provisioning based on customer specifications
+ On-site forklift hardware refreshes
Ensure high-quality site surveys, accurate as-built documentation, acceptance testing, and compliance with deployment standards
Maintain deployment readiness through tooling, checklists, documentation, and repeatable processes
Oversee team integration of CHE with diverse systems, including:
+ Legacy E911 and PSTN equipment
+ NGCS and ESInet providers (Comtech, Intrado, Synergem, INdigital, NGA911, Bell, Telus)
+ CAD, radio consoles, recorders, mapping platforms, PBXs, and local PSAP devices
Ensure teams are properly trained and adhere to standards when configuring IP-based telephony, firewalls, network routing, and NG911 interfaces
Maintain strong partnerships with ESInet providers for technical alignment and interoperability assurance
Oversee integration of Guardian with third-party and emerging technologies, such as:
+ RapidSOS, RapidDeploy, Smart911, Prepared911
+ ECaTS, 911Logix
+ What3Words, GeoComm, DDTI mapping tools
Ensure proper configuration, interoperability testing, and validation in customer environments
Maintain standards for integration documentation and cross-training within the team
Supervise delivery of on-site customer training for PSAP managers, supervisors, and telecommunicators
Oversee operation of the Stoughton Training Center, including curriculum management, scheduling, materials, and training consistency
Ensure creation and upkeep of training documentation and tailored Level 2 training packages
Support internal knowledge transfer through documentation, lab exercises, and structured development of new ASI engineers
Oversee configuration of data feeds to customer reporting platforms such as Higher Ground, Smart Analytics, and Insights
Support RCA processes with clear technical details, logs, and integration analysis
Maintain monitoring and reporting standards that provide accurate visibility into system health and performance
Collaborate with ASO, ASM, SE, QA, Product, and Customer to ensure deployment readiness and seamless lifecycle transitions
Represent ASI in roadmap reviews, integration planning, and field feedback loops
Ensure all deployments follow the organizational standards for quality, safety, documentation, and customer communication
Develop and enforce ASI deployment, integration, and testing standards
Identify process inefficiencies, risks, and capability gaps - and lead initiatives to streamline and improve
Ensure all customer environments are deployed consistently, predictably, and in alignment with product best practices
Other duties as assigned
Qualification
Required
Strong experience with system integration, NG911 platforms, or complex enterprise deployments
Demonstrated leadership experience (supervisor, foreman, team lead, or senior-level mentor)
Practical experience with VMware, Windows/Linux servers, IP networking, and telephony/VoIP
Strong understanding of NG911 concepts, ESInet connectivity, and legacy E911 technologies
Excellent communication, team leadership, and customer-facing skills
Experience in public safety, 911 call centers, PSAP operations, or similar mission-critical environments
Familiarity with CAD systems, radio dispatch consoles, recording systems, and GIS/mapping platforms
Experience developing training programs or managing a technical training environment
Experience building deployment standards or operational models for technical teams
Bachelor's degree in engineering, Computer Science, or related technical field - or equivalent experience
Company
Comtech Telecommunications Corp.
Comtech Telecommunications Corp.
Founded in 1967
1001-5000 employees
H1B Sponsorship
Comtech Telecommunications Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$480MKey Investors
White Hat Capital PartnersU.S. Department of Defense
2025-07-21Post Ipo Debt· $35M
2025-03-03Post Ipo Debt· $40M
2024-06-17Post Ipo Debt· $222M
Leadership Team
Kenneth Traub
Chairman, President and CEO
Frederic Servais
Vice President, Product Management
Recent News
2025-12-12
2025-12-12
2025-11-11
Company data provided by crunchbase