Tech Systems Inc. (TSi) · 4 weeks ago
Security Systems Integrator Regional Manager - Chicago
Chicago, IL
Full-time
Hybrid
Senior Level
5+ years expTech Systems Inc. (TSi) is a company focused on security systems, and they are seeking a Regional Manager to oversee technical staff and ensure operational efficiency. The role involves managing service calls, training staff, and maintaining client systems to meet company objectives.
Information TechnologySecuritySoftwareVideo
Responsibilities
Demonstrates a strong understanding of Tech Systems FOCUS© philosophy and provides the leadership skills necessary to instill this culture within their team
Ensures that all staff in the territory are properly trained in the manufacturer provided certifications where applicable. Works with HR Administrator to facilitate training for staff
Monitors all technical activities within his/her area to ensure that goals and objectives of Tech Systems are being met using service management application and NetSuite
Manages and ensures that all services calls are handled properly and in accordance with Tech Systems’ policies and procedures. Manages technical labor staff to ensure efficiency of operations and to resolve any service issues or problems
Plans, organizes, manages, and directs all preventative maintenance work to be performed by Tech Systems within his/her area. Works with the PM Administrator to ensure all PM timelines and standards are met
Ensures client systems in assigned territory are up to date with firmware and version patches. Manages and facilitates project plans for territory system upgrades, and alerts sales team of opportunities regarding obsolete or unsupported equipment in territory
Ensures that inventory for service response is in the territory to provide FOCUS© functionality within managed territory. This includes ensuring that all client systems in territory are properly documented in NetSuite
Recommends ideas or changes to create sales opportunities that are consistent with Tech Systems strategic, marketing, and financial objectives
Monitors the health of FOCUS© agreements and billable service opportunities in their assigned area to include review of financial performance. Make recommendations on actions to be taken to improve performance and measure results. Offers assistance and solutions to AM team in developing road maps for client systems that are aging and becoming unsupportable
Assists in generating and delivering proposals to prospective clients that meet the Tech Systems’ strategic, marketing, and financial objectives
Ensures all QA items are up to date and resolved through the development and completion of project plans in a timely manner with their team
Ensures Project Managers have a complete knowledge of the projects in their control and that all commitments are met in accordance with company guidelines. Ensures Project Managers document and manage project plans and NetSuite reporting to meet company and client objectives
Attends to other matters and duties necessitated by operations in his/her area and/or assigned by Regional Vice President, Administration, or other executive staff of Tech Systems
Qualification
Required
High School Diploma or equivalent
OSHA 30 Certification within one (1) year in role
Must have at least five (5) years' prior work experience in the security systems industry
Broad, in-depth understanding of security systems technology, preferably with certifications in security systems supported by Tech Systems
Excellent computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems
Strong ability to manage multiple employees across assigned region
Must be detail-oriented and have excellent organizational skills
Excellent customer service skills, including a sense of urgency when attending to customer needs
Strong time management skills, including ability to meet deadlines
Ability to work accurately, efficiently, and independently
Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing
Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems' staff, vendors, and customers and ability to work with and build teams of employees
Must have a valid driver's license
Must have a clean driving record, satisfactory to Tech Systems' automobile insurance carrier
Job duties are not performed at any particular assigned location, but, instead, require travel and visitation to customers
The job does require intermittent physical activity, including, but not limited to, walking, standing, sitting, and light lifting
The job requires driving and other travel
Preferred
Management experience in the security systems industry
Company
Tech Systems Inc. (TSi)
Since 1987, Tech Systems, Inc. has been a leading provider of integrated security solutions for a diverse group of national and international clients.
201-500 employees
H1B Sponsorship
Tech Systems Inc. (TSi) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (6)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Darryl Keeler
OWNER | Executive Chairman
Company data provided by crunchbase