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Commerce Bank · 1 week ago

Market Operations Specialist

Prairie Village, KS

Full-time

Onsite

Entry, Mid Level

$21.40/hr - $24.50/hr

2+ years exp

Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive work environment. The Market Operations Specialist will assist bankers and management with operational situations, provide guidance on policies and procedures, and perform various operational tasks at assigned branches.

BankingFinanceFinancial Services

Responsibilities

Assist bankers and management with any operational situations and provide guidance on operational policies, procedures, and processes

Develop basic understanding of where to go for answers and how best to escalate situations

Visit assigned branches 2 – 3 times each week to complete a variety of operational tasks

Perform cash drawer, vault, recycler/dispenser, and consigned items audits at assigned branches

Review EOA, Absence and VAC audits are completed correctly

Review all night drop and consigned item logs for completion

Verify the collection and proper completion of new accounts, CIP, Beneficial Owners, and name change documentation

Review opening/closing procedures

Assists with SDB key audits, box drills, will searches, and audit exception resolution

Educate bankers regarding any cash differences, balancing errors and TCS errors

Facilitate operational huddles/ MOS Operational Overview Course and training at the branch

Evaluate team members’ operational knowledge and regularly provide feedback to leadership

Utilize rubric and compile monthly evaluations for branch management

Help rollout and support different initiatives, projects, and changes to the branches

Recommend process improvements for the Market Operation Specialist (MOS) program

Provide appropriate support for the Operational Centers of Excellence

Perform other duties as assigned

Qualification

Retail operations knowledgeAudit experienceMicrosoft Office proficiencyOrganizational skillsEmpathyInterpersonal communicationTime managementAttention to detailAdaptability

Required

Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

Ability to travel to assigned branches and perform operational tasks 2-3 times a week

Basic understanding or ability to learn our Retail operation policies, procedures, and systems

Ability to show empathy and connect quickly with team members

Demonstrate strong organizational and time management skills

Ability to maintain a high degree of confidentiality and professionalism

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

High School diploma or equivalent combination of education and experience required

2+ years Retail branch operations or related experience required