FleetPride · 2 weeks ago
Sr. Collections Manager
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Collections Manager oversees the accounts receivable collections operations, leading the collections team to effectively execute FleetPride’s strategies for timely recovery of outstanding balances and minimizing bad debt.
Automotive
Responsibilities
Oversee daily operations of the Collections team, including workload distribution, performance management, and offshore resource coordination
Develop and execute effective collection strategies to improve DSO, CEI, and delinquency performance
Monitor and reports on AR performance metrics including days sales outstanding, collection effectiveness index, and aging trends
Partner with the Credit Manager to review customer credit exposure, manage credit holds, and recommend bad debt write-offs
Own the dispute resolution escalation process, collaborating with Strategic Accounts, Sales, Operations, and Legal to resolve customer issues impacting payment
Support M&A transitions by aligning new portfolios into FleetPride’s AR systems and collection processes
Provide coaching, training, and performance feedback to Collections Coordinators and offshore team members
Maintain documentation, correspondence, and collection records in accordance with audit and retention policies
Collaborate closely with the Credit and Customer Maintenance teams to ensure accurate billing and customer data integrity
Establish and maintain a root-cause dispute log and track recurring issues impacting collections
Drives process improvement initiatives to optimize collection performance, streamline dispute handling, and enhance AR data quality
Ensure consistency of documentation, correspondence templates and collection workflows
Ensures adherence to internal control standards, audit compliance, and legal collection practices in all AR recovery activities
Partners with Credit and Customer Maintenance leadership to ensure alignment of credit policy, AR collections and customer data accuracy
Performs other Accounts Receivable duties assigned by management
Qualification
Required
Bachelor's degree in accounting, Finance, or related field (or equivalent work experience)
12+ years of progressive experience in Accounts Receivable, collections, or credit management
5+ years of leadership experience in a multi-location or shared services environment
Strong understanding of AR processes, collections workflows, and dispute management practices
Experience with ERP systems (SAP, Oracle, AS400) and cloud-based AR automation tools (e.g., BillTrust, Esker)
Proficiency in financial reporting and analysis, including AR aging, CEI, and DSO metrics
Experience coordinating with offshore service teams and driving performance to SLA standards
Demonstrated success leading process improvement initiatives in AR or credit operations
Excellent interpersonal, negotiation, and communication skills for engaging internal and external stakeholders
Advanced Excel skills; Power BI or other reporting tool experience a plus
Ability to coach, motivate, and guide a high-performing collections team
Proficient in interpreting AR data and trends to drive actionable outcomes
Skilled in influencing customer payment arrangements while maintaining relationships
Balances financial impact, risk, and customer relationships when making decisions
Ensures adherence to internal policies, SOX controls, and regulatory standards
Effectively conveys expectations, results, and escalations across all levels of the organization
Prioritizes tasks and manages competing deadlines for self and team
Evaluates complex situations, identifies root causes, and develops practical solutions
Company
FleetPride
FleetPride is an independent distributor of heavy-duty truck and trailer replacement parts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Oak Hill Advisors
2025-11-03Debt Financing
2018-12-12Acquired
Leadership Team
Kevin Weadick
Chief Executive Officer
Recent News
globallegalchronicle.com
2025-11-14
Oak Hill Advisors, LP
2025-11-03
2025-11-03
Company data provided by crunchbase