Technical Support Specialist I jobs in United States
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AAON, Inc. · 5 days ago

Technical Support Specialist I

positionTulsa, OK
timeFull-time
remoteOnsite
seniorityEntry Level
date3+ years exp

AAON, Inc. is seeking a Technical Support Specialist I to ensure customer satisfaction and effective communication regarding HVAC systems. The role involves troubleshooting, coordinating with field technicians, and maintaining positive customer relations while resolving warranty issues.

Energy EfficiencyHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
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H1B Sponsor Likelynote

Responsibilities

Assures adequate company commitment to jobs and customer relationships
Coordinates with the leadership projects which require field service technician(s) (internal/contractor)
Explains control sequences for equipment operation to assist in troubleshooting
Interprets wiring diagrams over the telephone to help diagnose issues in the field
Meets and responds to customers, sales representatives, and vendors as necessary
Orders replacement parts
Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor)
Assesses the allowed cost to repay for authorized warranty work
Maintains a working knowledge of all customers and sales representatives
Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints
Adheres to AAON warranty terms and conditions and provides final approval on warranty payables
Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required
Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner

Qualification

HVAC industry experienceAnalytical problem-solvingInterpersonal skillsWritten communicationTeamwork

Required

High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience
Ability to lift up to 50 lbs
Ability to sit or stand for up to 95 percent of work hours
Communicates effectively in written and spoken form
Excellent interpersonal relationship skills
Exhibits good decision-making and analytical problem-solving abilities
Demonstrates strong multi-tasking capabilities and organizational skills
Works effectively in a team environment and in a fast-paced high-pressure environment

Preferred

Associate degree in applied science or two-year technical degree

Company

AAON, Inc.

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Driving the industry forward through the design, manufacturing, and rigorous testing of premium HVAC equipment.
dateFounded in 1988
location
Tulsa, Oklahoma, USA
people-size1001-5000 employees
web-link
https://www.aaon.com

H1B Sponsorship

AAON, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
2020 (1)

Funding

Current Stage
Public Company
Total Funding
$80M
2024-12-18Post Ipo Debt· $80M
1991-01-04IPO

Leadership Team

G
Gary Fields
Chief Executive Officer
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Matt Tobolski
Chief Executive Officer
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Recent News

PR Newswire
AAON Activates Accordion Feature on Credit Facility to Support Growth
2025-12-29
PR Newswire
AAON Announces Promotion of Doug Wichman to EVP & General Manager Role
2025-12-01
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Dycom Industries, Inc. Appoints Stephen O. LeClair to Board of Directors
2025-11-10
Company data provided by crunchbase