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Smithville · 1 week ago

Supervisor, Telecom Operations

Ellettsville, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Smithville is Southern Indiana’s trusted provider of Internet, Voice, Security, and Enterprise data services, seeking a Supervisor, Telecom Operations. In this role, you will lead a team of Telecom Technicians, providing guidance and support while ensuring quality service and operational excellence.

InternetTelecommunications

Responsibilities

Work alongside technicians in the field, providing guidance and hands-on support

Conduct quality checks to ensure proper SOPs and safety standards

Assist with urgent service needs and overflow work

Coach team members to support their growth and performance

Serve as the communication hub for the team

Share updates, troubleshoot issues, and coordinate with internal partners

Help maintain smooth daily operations and workflow

Prioritize and plan Enterprise & Business Solutions projects

Partner with the Telecom Project Coordinator for alignment

Communicate project status with technicians and stakeholders

Lead performance reviews and provide ongoing feedback

Approve timesheets and schedule requests

Ensure accurate documentation and policy compliance

Facilitate team meetings to discuss goals, progress, and challenges

Collaborate with HR on recognition programs and performance matters

Support additional initiatives that help the team and organization succeed

Qualification

Fiber-optic splicingEquipment installationStructured cablingTroubleshootingNetworkingWireless protocolsSecurity systemsMicrosoft OfficeProject managementProblem-solvingCritical thinkingCommunication skillsLeadershipTeam management