Apply on Employer Site

Computacenter · 17 hours ago

Assoc International Customer Specialist

Norcross, GA

Full-time

Onsite

New Grad, Entry Level

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. The International Customer Specialist will focus on optimizing specialist services, managing customer orders, and ensuring compliance while collaborating with various teams to enhance customer experience across international business operations.

CRMHardwareInformation TechnologySoftware

Responsibilities

Prepares quotes in-line with customer requirements, at agreed margins

Examining customer orders for validity, products ordered, quantities ordered, any special pricing agreements or requirements

Maintaining of specific customer catalogue rules / customer pricing overlays as agreed with lead account team

Liaising with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Domestic and Export and shipments

Efficient, prompt, and accurate sales order entry in accordance with customer specific SLAs and requirements as documented during the international onboarding service. This includes selecting the right delivery, configuration and our other TSO delivered services

Validation of purchase orders to ensure details are correct, in line with the sales orders and the right source of supply has been selected (based on rebates, pricing, availability & lead times, fraud checks inventory, contract, customer requirements etc.)

Liaising with Buyers / Purchasing Operations to ensure accurate order entry, identify product constraints, due date management, non-standard and non-compliant orders queries etc

Liaising with material master team for the supply and maintenance of required materials

Liaising with stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control etc. (not exhaustive)

Processing returns in accordance with internal processes & SLA

Prompt processing of credits and re-bills in SAP

Contact point for customers, vendors/suppliers, and CC internal departments for customer relevant topics

Accountable for the management of customer stock (buy & store, consigned) and works closely with Partner Management and Configuration and Logistics to optimize stock levels

Supports standard customer reporting requirements as required (as identified through the standard service description)

Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly

Identifies and participates in process, customer optimization projects both locally and with the lead country Customer Management and Account teams

Maintains systems awareness training to stay up to date for any changes

Maintains a sufficient level of understanding of Global exporting regulations to ensure compliance and correct tax handling

Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction

Accountable for the Customer experience in TSO

Qualification

SAP (SD Module)SalesforceCustomer ServiceProject CoordinationE-Business ToolsCustomer OrientationConscientiousnessTeamworkCommunication SkillsReliability