Lafrance Hospitality · 5 days ago
Assistant General Manager - Homewood Suites by Hilton, Dover, NH
Portsmouth, NH
Full-time
Onsite
Entry, Mid Level
$46K/yr - $55K/yr
1+ years expLafrance Hospitality is looking for a dynamic and experienced Front Office Manager to join their team at Homewood Suites by Hilton in Dover, NH. The role involves overseeing daily front desk operations, ensuring exceptional guest service, and training staff to maintain high standards of professionalism.
Hospitality
Responsibilities
Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
Train and supervise front desk staff, ensuring high levels of professionalism and guest service
Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
Ensure all front office procedures and policies are followed, including cash handling and credit card processing
Collaborate with other departments to ensure seamless guest experiences
Maintain accurate records and reports, including occupancy rates and guest preferences
Qualification
Required
Prior hotel experience 1-2 years, preferably in a leadership role
Front of the house hotel experience
Strong knowledge of front desk operations or property management
Detail-oriented with excellent interpersonal and communication skills
Flexibility to work a variety of shifts, including weekends and holidays
Preferred
OnQ knowledge is a plus but not a requirement
Benefits
PTO & 401K
Health & Dental
Brand Wide Room Discounts
Company Wide Room Discount Program
90 day Review & Annual Review Program
Extensive Room for Growth
Paid Training
Company
Lafrance Hospitality
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Pineault
CFO
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