Apply on Employer Site

State of Iowa - Executive Branch · 1 week ago

Eligibility Determinations Administrative Support Assistant 1

Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

$33K/yr - $33K/yr

The Iowa Department of Health and Human Services is seeking an Administrative Support Assistant 1 to join their team. The role involves processing documents, providing reception coverage, and performing various clerical tasks to support the division's operations.

AssociationConsultingNon Profit

No H1B

Responsibilities

Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail

Copy, collate, scan, upload, and distribute documents for workers

Input information into various computer applications

Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner

Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices

File administrative materials, correspondence and reports

Attend staff meetings and training sessions

Perform back-up responsibilities for all clerical staff or as assigned

Qualification

Windows navigationWordExcelOutlookTyping (40 WPM)Customer serviceIndependent judgementCritical thinkingTeamwork

Required

Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail

Copy, collate, scan, upload, and distribute documents for workers

Input information into various computer applications

Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner

Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices

File administrative materials, correspondence and reports

Attend staff meetings and training sessions

Perform back-up responsibilities for all clerical staff or as assigned

Interact with employees and customers in a manner that is consistent with quality customer service delivery

Comprehend and adhere to confidentiality and security provisions

Prioritize tasks and time to meet established performance goals and critical deadlines

Work productively in a team environment

Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary

Maintain high attendance and report to work on time

Use critical thinking skills, prioritize work, and work under pressure

Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic

Travel occasionally when it is necessary to cover absences/vacancies in other offices

Complete a background check to be considered for this position

Type at least 40 WPM net as demonstrated by the completion of a typing examination within a period of time after hire, as determined by the appointing authority

Benefits

Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Company

State of Iowa - Executive Branch

If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.

Founded in 1965