NEOGOV · 2 weeks ago
Office Specialist Sr.
Austin, TX
Full-time
Onsite
Mid, Senior Level
$52K/yr - $52K/yr
4+ years expNEOGOV is seeking an Office Specialist Sr. to perform advanced complex clerical and administrative work within the Medical Examiner department. The role includes providing advanced customer service, supervising clerical staff, and coordinating various administrative functions to ensure operational needs are met.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures
Performs and conducts research and interpretation of data
Coordinates and completes data collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timely processing or development of required operational needs
Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries
Compiles information in a self-reporting relational database system and generates monthly workload and performance reports
Coordinates or performs all functions within a distinct, complex program area easily distinguishable from other operations or involving specialized operations that are not readily integrated into other work processes within the department
Performs highly specialized duties in furtherance of department/division mission
Supervises and trains clerical subordinates
Assists in computer training of new employees and general training of volunteers
Provides assistance to others on difficult assignments
Analyzes, resolves and documents difficult problems by using appropriate and defined methods
Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service
Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses
Documents actions taken in response to all inquiries
Acts as primary customer contact for assigned function with outside organizations or other departments
Responds to technical computer system and/or administrative questions and ensures necessary follow up
Responds to requests in person, by mail, and by telephone, based upon the application of established rules and regulations
Provides technical advice and assistance regarding documents required for all types of transactions
Takes initial steps to resolve and/or resolves citizen complaints about division/department
Ensures departmental policies and procedures are followed and statutory requirements are met
Performs various tasks involving processing of forms, letters, data entry/retrieval, equipment maintenance and inventory control
Participates in complex technical administrative projects with staff as directed
Assists with specialized or difficult work activities of subordinates or other staff members
Reviews documents presented for transactions
Prepares forms and determines amount of fee by applying established rules and regulations
Collects fees and provides receipts
May perform duties of Office Specialist
May serve as timekeeper
May perform transcription duties, as required for the generation of autopsy reports and other documents
Performs other job-related duties as assigned
Qualification
Required
High School diploma or G.E.D
Four (4) years of increasingly responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages
A minimum of one (1) year experience in a directly related function
Knowledge of modern office/clerical practices and procedures, and methods
Knowledge of policies, practices, procedures and terminology of assigned function
Knowledge of file management and techniques
Knowledge of principle and procedures of record keeping
Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages
Knowledge of business letter writing, grammar and punctuation, and report preparation
Skill in resolving complex problems
Skill in conducting research and presenting information
Skill in processing financial reports, including receipts, claims, and disbursements
Skill in performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges
Skill in recording and compiling material for reports
Skill in operating a variety of modern office equipment, including a computer
Skill in both verbal and written communication
Ability to compile data and to write clear and comprehensive reports
Ability to create effective filing systems, and retrieve and disseminate information
Ability to train and supervise office personnel
Ability to work independently and accomplish department/division objectives
Ability to perform multitasking
Ability to maintain confidential data and information for executive staff
Ability to understand and carry out verbal and written directions
Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public
Benefits
Comprehensive health insurance
No-cost, on-site Health and Wellness clinic
Longevity pay
Paid vacations
Sick time
Personal holidays
Industry competitive salary structure
Friendly, stable work environment
Credit Union
Deferred Compensation
Direct Deposit
Employee Assistance Program
Employee Organizations
Employee Health & Wellness Clinic
Holidays
Insurance
Longevity
Parking
Personal Holidays
Retirement
Sick Leave
Parental Leave
Tuition Refund
Vacation
Workers' Compensation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase