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MyMichigan Health · 1 day ago

Unit Secretary - Progressive Care Unit (Midland)

Midland, MI

Part-time

Onsite

New Grad, Entry Level

MyMichigan Health is a technology driven organization, and they are seeking a Unit Secretary for their Progressive Care Unit. The role involves providing excellent customer service, managing inquiries, and assisting with various patient and family requests while maintaining communication with relevant personnel.

Health CareHospital

Responsibilities

Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities. Answers phones and transfers calls. Page or call nurses, providers and/or families

Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged

Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort

Offers patients water and blankets, and assists with other patient and family customer service requests

Look up information in the computer to answer inquiries

Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer

Checks new admissions charts making sure all paper forms/consents are in the charts and signed. Maintains any paper charts outside the computer system

Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider

Checks in and reports out to nursing staff any information received throughout the day

Some units may need various “logs” which are maintained by the unit secretary

Updates the whiteboard at the nurses’ station

Communicates requests for office supplies to the responsible staff person

Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order

Helps compile and print any documents needed for transfer to another facility

Processes requests for transfers when patient needs to change rooms

Communicates and /or orders patient care supplies when additional or special equipment is needed (such as ostomy supplies or bariatric bed)

Maintain a clean and orderly work area

May audit charges in the computer system and bring errors to the attention of the designated responsible staff member

Faxes documents

Enters staff/patient assignments in the nurse call system to facilitate communication

Other duties as assigned

Qualification

Customer serviceMicrosoft WindowsMedical terminologyBasic computer skillsBLS certification

Required

High School Diploma or GED

Knowledge of reading, writing, mathematical, and basic computer skills

Demonstrate competency in Microsoft® Windows

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake

Overall dexterity is required including handling, reaching, grasping, fingering and feeling

May require repetition of these movements on a regular to frequent basis

Able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description

Overall vision and hearing is necessary with or without assisted device(s)

Frequently required to sit/stand/walk for long periods of time

May require frequent postural changes such as stooping, kneeling or crouching

Some exposure to blood borne pathogens and other potentially infectious material

Must follow MyMichigan Health bloodborne pathogen and TB testing as required

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs