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Tioga State Bank · 1 day ago

Bank Teller / Customer Service Representative

Johnson City, NY

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $19/hr

0+ years exp

Tioga State Bank is a community bank in the Southern Tier of NY with a strong reputation as an excellent employer. The role involves servicing customers through various teller transactions, providing customer service to retain and grow relationships, and identifying business opportunities for referrals.

BankingCredit CardsFinancial ServicesLendingMobile Payments

Responsibilities

Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments

Sells treasurers’ checks, money orders, etc

Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner

Responds to and follows through on customer inquiries in a timely and professional manner

Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions

Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services , Commercial Loans, Mortgage Originators and Consumer Loans

Maintains an accurate cash drawer in accordance with balancing and cash handling standards

Produces accurate work documentation impacting other internal departments as well as external customers

Balances the vault and ATM machine(s)

Maintains a thorough knowledge of the features and benefits of all bank consumer products and services

Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function

Maintains a working knowledge of all applicable software, systems and equipment

Participates as necessary to ensure that the offices’ daily responsibilities are met

Ensures supplies are replenished in a timely manner

Promotes a positive team environment by exhibiting the Banks Core Values

Performs other duties as assigned