Golden Nugget Hotel and Casino Lake Tahoe ยท 2 weeks ago
Player Development Manager
Stateline, NV
Full-time
Onsite
Mid, Senior LevelGolden Nugget Hotel and Casino Lake Tahoe is seeking a Player Development Manager to oversee all aspects of Player Development while providing exceptional guest service. The role involves managing VIP strategies, planning events, and ensuring compliance with gaming regulations to enhance customer relationships and drive revenue growth.
CasinoEventsGamingHospitalityHotelRestaurants
Responsibilities
Develop and manage the budgeting process and overall strategic plan for Player Development
Direct in-house VIP players strategy
Plan VIP events from start to finish according to requirements, target audience, and objectives
Identify and oversee Casino Host individual and team goals on an annual and quarterly basis
Supervise, manage, and schedule Casino Hosts
Provide financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives
Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly
Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives
Design and oversee VIP customer arrival and departure experience
Support Executive Director of Casino Marketing and property executive leadership
Collaborate with and support property leadership
Hire, develop, evaluate, coach and counsel Player Development, ensuring team members receive training, support and adequate guidance and resources
Communicate marketing and property leadership objectives and updates to team members
Ensure growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation
Work with casino operations on programing for hosted players
Ensure compliance with policies, procedures, gaming regulations, and internal controls
Maintain relationships with VIP guests through personal contact both in-person and remotely
Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner
Represent the marketing department in a positive manner to any outside individuals
Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description
Other duties and responsibilities as needed
Qualification
Required
Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting
Ability to prioritize and work on several projects simultaneously
Command of various software programs - including Microsoft Office (Word, Excel, PowerPoint)
Understanding and ability to troubleshoot customer and team member disputes as they relate to this role
Must possess strong communication and listening skills including excellent speaking, reading and writing
Ability to communicate with and understand technical terminology used in casino and resort environment
Ability to review and comprehend all necessary documentation, contracts, financials, and reporting
Must be able to work a flexible schedule including nights, weekends, and holidays
Minimum age requirement is 21
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
Company
Golden Nugget Hotel and Casino Lake Tahoe
Official Page for Golden Nugget Hotel and Casino Lake Tahoe. A lot of exciting changes are coming to Golden Nugget Hotel and Casino Lake Tahoe.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageRecent News
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