NEOGOV · 1 week ago
Records Technician 1/Police Records Clerk
Dublin, OH
Full-time
Onsite
Entry Level
$51K/yr - $58K/yr
2+ years expNEOGOV is seeking a Records Technician I for the City of Dublin, which plays a vital role in supporting Police Department operations. The position involves managing the reception window, providing customer service, and performing various administrative tasks related to records management and public inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides excellent customer service and acts as the first point of contact managing the reception window of the police department
Employee will be exposed to confidential and sensitive information acquired incidental to, or as part of job responsibilities
Interactions with external contacts primarily focus on maintaining positive public relations, providing routine and complex information, and resolving issues at the Records Window, over the telephone, email, proprietary software, or by other means
Solves routine problems and customer needs requiring little or no judgment, other than application of normal processes requiring technical knowledge of department operations and procedures after a short period of orientation and training
Processes data entry and utilizes technology, such as Axon Evidence, proprietary records software, and the State of Ohio Virtual Exchange (SOLVE), to complete assigned tasks
Processes and/or responds to requests for background checks, reports, and records requests from the public and media in person, over the telephone, email, proprietary software, or by other means
Receives incoming calls, determines the nature and urgency of calls, and routes calls as needed. Minimizes unnecessary call routing by providing effective customer service and resolving inquiries when possible (“driving first call final”)
Types, processes, files and issues a variety of reports and records, including but not limited to, parking permits, parking citations, entering and release of impounded vehicles, and house watches
Responsible for records management and retention, including scanning and destruction of records in accordance with the City’s retention schedules
Attends required training related to public records law, as well as other training mandated by the department and applicable policies
Employee demonstrates basic skills in application of Microsoft Office
Employee demonstrates the technological ability to proficiently learn intermediate Microsoft Office applications and the Police Department's proprietary software following employment
Perform basic accounting responsibilities, including cash handling, preparing deposits, reconciling cash accounts, entering accounting data into proprietary software, process, and other basic accounting tasks
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED equivalent
At least two (2) years' work experience performing basic clerical and administrative support responsibilities or equivalent combination of education and experience
Entry level coursework Microsoft Office Suite (specifically Word, Excel, Outlook), computer operations
Ability to learn proprietary software
Ability to acquire and maintain LEADS and NCIC certification
Ability to work independently and as a member of a team
Possession of a valid driver's license
Must obtain and maintain a general notary public designation
Ability to move about the inside of an office space to access file cabinets and office equipment
Constantly operate a computer and other office machinery, such as a copier, fax machine, mobile device, shredder, scanner, etc
Must be able to remain in a stationary position at workstation throughout the scheduled workday
Ability to exchange information with co-workers and citizens through the use of email system, the telephone, and in-person interactions
Ability to lift and move objects weighing 10 - 15 lbs
Demonstration of the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification
Compliance with training directives established by supervisory/managerial personnel
Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures
Benefits
Opportunity to earn premium-free medical, dental, and vision benefits
Employer-provided contributions to Health Savings or Health Reimbursement Account
Healthy By Choice Wellness Program
Employer-provided Short-term Disability (Non-Union Employees)
Employer-provided Life Insurance
Vacation, Sick, and Personal Leave
Longevity Pay
Tuition Reimbursement
Employee Assistance Program
Dublin Community Recreation Center Membership
The City pays 100% of the premium for dental and vision
The City pays 100% of the premium for 1.5 times your salary up to $150,000 term life insurance coverage for the employee
The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System
New employees accrue two weeks of paid vacation their first year
Employees receive five prorated days of personal leave annually
Employees are advanced three sick days at the time of hire and accrue nine sick days in total annually
Eleven (11) paid holidays per year
Employer paid short term disability
Tuition/certification reimbursement of up to $7,000 annually
Recreation membership
Longevity pay after four years of full time completed service with the City of Dublin
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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